Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning.
Hi, I’m
Brittanni Knopp
San Diego,CA
Summary
Overview
9
years of professional experience
Work History
Beverley K
Manager
05.2015 - 08.2024
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
Mira Costa College3333 Manchester Ave, Cardiff, CA 92007
Budiness from Business
University Overview
- Business degree
- Minor in psychology
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Operations management
- Project management
- Project planning
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Sales techniques
- Sales management
- Marketing
- Coaching and mentoring
- Work prioritization
- Inventory management
- Computer skills
- Problem resolution
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Managing operations and efficiency
- Customer relationship management
- Process improvement
- Active listening
- Organizational skills
- Excellent communication
- Multitasking Abilities
- Competitor research
- Vendor management
- Partnership development
Timeline
Manager
Beverley K
05.2015 - 08.2024
Mira Costa College
Budiness from Business
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