Office Manager
Brittany Abbott
JC Wade Senior Villa
Bellevue,NE
1
Certification
19
Years of experience
6
Property Management Experience
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Work History
3 Months
07.2026 - Current
3 Months
Office Manager
JC Wade Senior Villa | Omaha, NE
07.2026 - Current
- Improved operational efficiency through administrative procedures that reduced redundancy. Stronger workflow and better resource use resulted from daily office operations coordination.
- Supported tenant retention efforts to improve community engagement. Monitored property operations and maintained compliance with HUD regulations and Fair Housing standards.
- Managed vendor relationships through contract negotiations for maintenance and services.
- Conducted routine property inspections, recorded condition findings, assessed repair urgency, and coordinated timely resolution of identified issues.
- Triaged tenant complaints, scheduled and coordinated repairmen, and requested additional support services as needed to address facility and maintenance concerns promptly.
- Performed final move-out walk-throughs with tenants, reviewing unit condition to identify required repairs.
- Scheduled and tracked repair progress with maintenance staff to ensure timely completion, minimizing tenant downtime and upholding property aesthetics.
- Followed up with delinquent tenants, coordinated collection procedures, and ensured consistent handling of overdue accounts.
- Organized, updated, and maintained lease and renewal documents in both digital and hardcopy formats for property management office.
- Reviewed available unit options with prospective tenants and led property tours highlighting unit layouts and features.
3 Months
04.2026 - 07.2026
3 Months
Library Circulation Clerk
Bellevue Public Library | Bellevue, NE
04.2026 - 07.2026
- Managed daily circulation desk operations, ensuring efficient patron check-in and check-out processes.
- Responded to patron questions on library policies, directed patrons to relevant resources, and guided technology usage.
- Implemented inventory management techniques to ensure accurate records of library materials.
- Assisted patrons with locating materials to strengthen satisfaction with library services.
- Maintained neat, organized circulation area to ensure welcoming patron environment.
- Managed overdue materials reduction by sending reminder communications and implementing fines when necessary.
- Recorded and maintained accurate patron data to uphold confidentiality standards and privacy regulations.
- Promoted available resources and programs to patrons during circulation desk interactions.
6 Months
08.2025 - 02.2026
6 Months
Property Manager
Cohen Esrey | Omaha, NE
08.2025 - 02.2026
- Managed tenant relations to maintain high satisfaction and retention rates.
- Oversaw property maintenance operations, coordinating with vendors to ensure timely service delivery.
- Developed and implemented marketing strategies to optimize property occupancy rates, ensuring ownership of campaign planning and execution.
- Executed scheduled inspections to verify adherence to safety regulations and property standards.
- Managed budget planning efforts and monitored expenses to support ongoing property financial health.
- Managed tenant complaints by promptly coordinating appropriate repairs and support services through repair calls.
- Performed final move-out walk-throughs with tenants, documenting repair needs for required maintenance.
- Established contractor and service-provider relationships to enable quick response times for repairs.
- Provided continuous emergency tenant support through 24-hour on-call availability for building issue resolution.
- Processed annual rent calculations in housing database software by verifying inputs and producing finalized figures.
4 Years
08.2021 - 08.2025
4 Years
Property/Office Manager
JC Wade Senior Villa | Omaha, NE
08.2021 - 08.2025
- Developed and implemented administrative procedures to enhance operational efficiency and reduce redundancy.
- Coordinated daily office operations to ensure efficient workflow and optimal resource allocation.
- Developed and implemented tenant retention strategies to enhance community engagement.
- Supervised property operations, ensuring compliance with HUD regulations and Fair Housing standards.
- Managed vendor relationships, negotiating contracts for maintenance and services.
- Conducted regular property inspections, identifying areas for improvement and addressing issues promptly.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
3 Years 11 Months
09.2017 - 08.2021
3 Years 11 Months
Direct Support Professional
Hands of Heartland | Bellevue, NE
09.2017 - 08.2021
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Implemented behavior support strategies to improve client engagement and reduce challenging behaviors.
- Facilitated communication between clients, families, and interdisciplinary teams to ensure cohesive care delivery.
- Trained new staff on best practices for providing compassionate support and maintaining safety standards.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
5 Months
04.2017 - 09.2017
5 Months
Night Auditor
Comfort Inn by Choice Hotels | Bellevue, NE
04.2017 - 09.2017
- Coordinated guest check-in/check-out processes, enhancing overall customer satisfaction and efficiency.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Supervised front desk operations, mentoring staff to maintain high service standards during peak hours.
- Resolved guest complaints with effective communication strategies, ensuring retention and positive reviews.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
10 Months
06.2016 - 04.2017
10 Months
Sales Associate
Walmart | Bellevue, NE
06.2016 - 04.2017
- Utilized product knowledge to provide exceptional customer service and support purchasing decisions.
- Demonstrated proficiency in operating POS systems, ensuring accurate transactions and inventory management.
- Developed promotional displays to highlight key products, increasing visibility and customer engagement.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked to see if requested items were available from store's inventory.
3 Months
11.2013 - 02.2014
3 Months
Payroll Clerk
Applied Underwriters | Omaha, NE
11.2013 - 02.2014
- Managed payroll discrepancies by investigating issues and implementing corrective actions.
- Collaborated with HR to maintain employee records and update payroll systems as needed.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
- Completed payroll accurately and timely to meet employee expectations.
5 Years 7 Months
09.2007 - 04.2013
5 Years 7 Months
Shift Manager
Long John Silvers | Bellevue, NE
09.2007 - 04.2013
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Monitored food preparation procedures, maintaining consistency in product quality.
- Developed shift schedules, balancing labor costs while meeting peak demand needs.
- Resolved customer complaints effectively, improving overall guest satisfaction scores.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
High School Diploma
Bellevue East High School | Bellevue, NE | 08.2006 - 05.2010
Skills
Customer service
Office management
Office administration
Data entry
Clear oral/written communication
Administrative support
Staff management
Inventory control
Certification
- COS - Certified Occupancy Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Indeed Assessments
- Customer focus & orientation - Proficient
- Responding to customer situations with sensitivity - Proficient
- Written communication - Proficient
- Best practices for writing, including grammar, style, clarity, and brevity -Proficient
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Omaha, NEBellevue, NEPapillion, NE
Open to relocation:
No
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefits
Software
RealPage
Microsoft Office Suite
EIV
Timeline
Office Manager
JC Wade Senior Villa
07.2026 - CurrentRead more
Library Circulation Clerk
Bellevue Public Library
04.2026 - 07.2026Read more
Property Manager
Cohen Esrey
08.2025 - 02.2026Read more
Property/Office Manager
JC Wade Senior Villa
08.2021 - 08.2025Read more
Direct Support Professional
Hands of Heartland
09.2017 - 08.2021Read more
Night Auditor
Comfort Inn by Choice Hotels
04.2017 - 09.2017Read more
Sales Associate
Walmart
06.2016 - 04.2017Read more
Payroll Clerk
Applied Underwriters
11.2013 - 02.2014Read more
Shift Manager
Long John Silvers
09.2007 - 04.2013Read more
Bellevue East High School - High School Diploma,
08.2006 - 05.2010Read more