Summary
Overview
Work History
Education
Skills
Certification
Indeed Assessments
Work Availability
Work Preference
Software
Timeline
BusinessAnalyst

Brittany Abbott

Office Manager
Bellevue,NE

Summary

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Property/Office Manager

JC Wade Senior Villa
08.2021 - Current
  • Developed and implemented administrative procedures to enhance operational efficiency and reduce redundancy.
  • Coordinated daily office operations to ensure efficient workflow and optimal resource allocation.
  • Developed and implemented tenant retention strategies to enhance community engagement.
  • Supervised property operations, ensuring compliance with HUD regulations and Fair Housing standards.
  • Managed vendor relationships, negotiating contracts for maintenance and services.
  • Conducted regular property inspections, identifying areas for improvement and addressing issues promptly.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.

Direct Support Professional

Hands of Heartland
09.2018 - 08.2021
  • Assisted individuals with daily living activities to promote independence and enhance quality of life.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Implemented behavior support strategies to improve client engagement and reduce challenging behaviors.
  • Facilitated communication between clients, families, and interdisciplinary teams to ensure cohesive care delivery.
  • Trained new staff on best practices for providing compassionate support and maintaining safety standards.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Night Auditor

Comfort Inn by Choice Hotels
04.2017 - 09.2018
  • Coordinated guest check-in/check-out processes, enhancing overall customer satisfaction and efficiency.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Supervised front desk operations, mentoring staff to maintain high service standards during peak hours.
  • Resolved guest complaints with effective communication strategies, ensuring retention and positive reviews.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.

Sales Associate

Walmart
06.2016 - 04.2017
  • Utilized product knowledge to provide exceptional customer service and support purchasing decisions.
  • Demonstrated proficiency in operating POS systems, ensuring accurate transactions and inventory management.
  • Developed promotional displays to highlight key products, increasing visibility and customer engagement.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked to see if requested items were available from store's inventory.

Payroll Clerk

Applied Underwriters
11.2013 - 02.2014
  • Managed payroll discrepancies by investigating issues and implementing corrective actions.
  • Collaborated with HR to maintain employee records and update payroll systems as needed.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Processed new hire paperwork and documents.
  • Completed payroll accurately and timely to meet employee expectations.

Shift Manager

Long John Silvers
09.2007 - 04.2013
  • Oversaw daily operations, ensuring compliance with health and safety standards.
  • Trained and mentored staff, enhancing team performance and service quality.
  • Implemented inventory management processes, reducing waste and optimizing stock levels.
  • Monitored food preparation procedures, maintaining consistency in product quality.
  • Developed shift schedules, balancing labor costs while meeting peak demand needs.
  • Resolved customer complaints effectively, improving overall guest satisfaction scores.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.

Education

High School Diploma -

Bellevue East High School
01.2010

Skills

  • Customer service
  • Office management
  • Office administration
  • Data entry
  • Clear oral/written communication
  • Administrative support
  • Staff management
  • Inventory control
  • Conflict management
  • Organizational skills

Certification

  • COS - Certified Occupancy Specialist

Indeed Assessments

  • Customer focus & orientation - Proficient
  • Responding to customer situations with sensitivity - Proficient
  • Written communication - Proficient
  • Best practices for writing, including grammar, style, clarity, and brevity -Proficient

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefits

Software

RealPage

Timeline

Property/Office Manager

JC Wade Senior Villa
08.2021 - Current

Direct Support Professional

Hands of Heartland
09.2018 - 08.2021

Night Auditor

Comfort Inn by Choice Hotels
04.2017 - 09.2018

Sales Associate

Walmart
06.2016 - 04.2017

Payroll Clerk

Applied Underwriters
11.2013 - 02.2014

Shift Manager

Long John Silvers
09.2007 - 04.2013

High School Diploma -

Bellevue East High School

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