Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Brittany Abelein

Portland,OR

Summary

Variety of experience in customer services and sales. Very flexible, relaxed, and composed individual in chaotic situations. My objective as a server and barback will be to work promptly and efficiently while using open communication, and maintaining a strong focus on customer and co-worker satisfaction to create the best work environment.

Overview

7
7
years of professional experience

Work History

Waitress

Haru Mama
10.2023 - 12.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.

Waitress & Barback

Little Conejo
03.2022 - 09.2023
  • Accomplishments: Efficiently handling emergencies.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.

Barista

Black Rock Coffee Bar
03.2021 - 03.2022
  • Accomplishments: Made safety changes for employees and customers.
  • Promoted additional items with beverages, increasing store sales.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Waitress

Nicholas Restaurant Lebanese and Mediterranean Cuisine
09.2017 - 04.2020
  • Provided prompt and hospitable service to guests.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Rehabilitation Aide

360 Physical Therapy
09.2017 - 10.2018
  • Assisted Physical Therapists with patient chart notes, medical billing, referrals, and scheduling.
  • Communicated with Physical Therapists to provide updates on patient care.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.

Concierge

Marriott
12.2016 - 09.2017
  • Provided spectacular service and recommendations for Marriott's gold and platinum members.
  • Handled customer complaints to satisfy and retain guests.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

Food Runner

Edgefield Mcmenamins
07.2016 - 10.2016
  • Thrived in an environment of food running, hosting, and running the movie theater.
  • Assisted wait staff with timely food delivery and guest requests.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.

Education

Associate of Science and Transfer Degree -

Portland Community College
Portland, Oregon
01.2020

High School Diploma -

Portland Adventist Academy
Portland, Oregon
01.2015

Skills

  • Adaptable and Flexible
  • Warm and Friendly
  • High-volume dining
  • Strong multitasking
  • Food and Beverage Upselling
  • Handling Complaints
  • Complex Problem-Solving
  • Team Leadership
  • Reliable and Responsible
  • Order Accuracy

Volunteer Experience

  • Teacher Assistant, Teach for India, Global Citizen Year, Pune, India, 09/01/15, 04/01/16, I was paired with Teach for India and worked as a teacher assistant (teaching English and projects) in a government school., Partnered with local garbage and waste organizations to create a green/cleanliness project.
  • Food Services, Portland Adventist Community Services, Portland, Oregon, 04/01/10, 2015, Worked in donation centers, in food sorting and distribution, and customer services. 500+ hours.

References

References available upon request.

Timeline

Waitress

Haru Mama
10.2023 - 12.2023

Waitress & Barback

Little Conejo
03.2022 - 09.2023

Barista

Black Rock Coffee Bar
03.2021 - 03.2022

Waitress

Nicholas Restaurant Lebanese and Mediterranean Cuisine
09.2017 - 04.2020

Rehabilitation Aide

360 Physical Therapy
09.2017 - 10.2018

Concierge

Marriott
12.2016 - 09.2017

Food Runner

Edgefield Mcmenamins
07.2016 - 10.2016

Associate of Science and Transfer Degree -

Portland Community College

High School Diploma -

Portland Adventist Academy

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Brittany Abelein