LaTavia S. Redmond
Bowie,MD
Summary
Organized secretary with extensive experience in administrative support across diverse office settings. Proficient in schedule management, correspondence handling, and precise record maintenance. Recognized for optimizing workflow processes and enhancing organizational communication. Demonstrated ability to positively impact team dynamics and company culture through streamlined operations.
Overview
9
9
years of professional experience
Work History
Senior Administration Assistant
DEA
Arlington, VA
12.2024 - 01.2025
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Scheduled appointments for department personnel as needed.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Handled incoming calls and directed callers to appropriate department or employee.
- Proofread content for typo-free emails and documentation.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Provided administrative support to management team.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed daily calendars for multiple staff members.
- Provided administrative support to executive staff, including scheduling meetings and managing calendars.
Seasonal Sales Representative
UGG
Oxon Hill, MD
11.2024 - 01.2025
- Provided technical support for customers using the company's products or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Developed key customer relationships to increase sales.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Analyzed customer feedback to improve products and services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Managed inventory levels by ordering sufficient stock for each account.
- Replenished and arranged items to maintain appearance.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Negotiated deals and handled complaints or objections.
Sales Representative
Employee Activity Association
McLean, VA
02.2020 - 05.2024
- Performed market research to identify potential sales opportunities.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Greeted and assisted customers to foster positive experiences.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Identified customer needs by asking questions and advising on best solutions.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Organized client visits, presentations, product demonstrations and trade shows.
Assistant Manager
Lids
Arlington, VA
04.2016 - 02.2020
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored employee attendance records, timekeeping, and payroll information.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Ensured compliance with safety regulations and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Charles Herbert Flowers high school
Springdale, MDBusiness Management, Paralegal
Penn Foster College
Scranton, PASkills
- Document management
- Office scheduling
- Supply inventory
- Correspondence management
- Data entry
- Meeting coordination
- Calendar management
- Customer service
- Time management
- Communication skills
- Team collaboration
- Attention to detail
- Problem solving
- Team building
- Microsoft Word
- Adaptability
Security Clearance
- Top Secret
OTHER WORK EXPERIENCE
- Windsor Fashion – Arlington VA 03/2019 – 10/2019 Sales Associate
- Washington Nationals Youth Baseball Academy – Southeast, DC 08/2013 – 03/2016 Classroom Coordinator
Timeline
Senior Administration Assistant
DEA
12.2024 - 01.2025
Seasonal Sales Representative
UGG
11.2024 - 01.2025
Sales Representative
Employee Activity Association
02.2020 - 05.2024
Assistant Manager
Lids
04.2016 - 02.2020
High School Diploma -
Charles Herbert Flowers high school
Business Management, Paralegal
Penn Foster College