Brittany Adams

• Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
• Processed payments for approved claims in a timely manner, adhering to established payment schedules and procedures.
• Assessed claims to determine validity and appropriateness of coverage according to policy guidelines.

This was a temporary position that I was selected to work within the company. The below are the responsibilities that I focused on

• Identified, evaluated and investigated insurance subrogation claims.
• Processed claims for payment or forwarded to appropriate personnel for further investigation
• Collaborated with fellow team members to manage large volume of claims.

• Answered inbound calls, and emails to facilitate customer service
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification
• Placed orders for customers and assist with billing
• Made outbound calls to obtain account information
• Documented customer correspondence in a tracker to track requests, problems and solutions
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.

• Worked to ensure a positive and hassle-free customer experience
• Maintained up-to-date knowledge of all retail promotions
• I use an average of 5 tools, working with a double monitored computer to assist with the needs of my customers
• Assisted with inbound calls for customers who are having issues anywhere from getting access to their accounts, troubleshooting systems to unauthorized charges

• Answered customer questions, provided store information and directed customers to designated store areas
• Operated cash register, collected payments and provided accurate change