Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany A Diaz

Los Angeles,CA

Summary

Dedicated and hardworking professional with experience in customer service, food service, logistics, and behavioral therapy. Proven ability to handle multiple responsibilities, work in fast-paced environments, and build strong relationships with customers, colleagues, and clients. Seeking to leverage my skills and work ethic in a rewarding position.

Overview

6
6
years of professional experience

Work History

Behavior Interventionist (BII)

Intercare Therapy
Los Angeles, CA, USA
01.2024 - Current
  • Provide 1:1 behavioral therapy services to children with autism and other developmental disabilities
  • Implement Applied Behavior Analysis (ABA) treatment plans developed by Board Certified Behavior Analysts (BCBAs)
  • Collect and document behavioral data accurately during sessions
  • Support families by helping children develop social, communication, and life skills
  • Enjoy working with special needs children; it adds purpose and fulfillment to my life

Family Babysitter

Family Members
Los Angeles, CA
05.2024 - 08.2024

Summer Seasonal Role

• Provided attentive and nurturing care for children ranging from toddlers to school-aged kids.

• Planned and supervised age-appropriate activities to keep children engaged and entertained.

• Prepared meals and snacks, ensured safety at all times, and maintained a clean environment.

• Assisted with basic educational activities such as reading and learning games.

• Communicated effectively with parents regarding daily updates, routines, and any concerns.

• Developed strong, trusting relationships with both children and their families.

Mail Carrier

United States Postal Service
Los Angeles, CA, USA
01.2023 - 01.2024
  • Delivered mail and packages to residential and business addresses in a timely and efficient manner
  • Managed a daily route with strict attention to accuracy, safety, and customer service
  • Maintained accurate records and handled deliveries with attention to detail
  • Provided excellent customer service by addressing concerns and ensuring satisfaction

Crew Member

McDonald's
Los Angeles, CA, USA
01.2021 - 01.2023
  • Provided fast and friendly customer service in a high-volume setting
  • Operated kitchen equipment, prepared food, and ensured quality standards were met
  • Managed cash register, processed transactions, and handled customer inquiries
  • Worked as part of a team to ensure smooth operations during peak hours
  • Trained new employees on company procedures, safety standards, and customer service

Sandwich Artist

Subway
Los Angeles, CA, USA
01.2019 - 01.2021
  • Prepared sandwiches and food items according to customer specifications
  • Provided exceptional customer service, building relationships and addressing preferences
  • Managed inventory, followed food safety protocols, and maintained cleanliness
  • Handled register transactions and ensured fast, accurate service
  • Collaborated with team members to meet store goals and deliver a positive customer experience

Education

High School Diploma -

Robert F. Kennedy High School
01.2015

Skills

  • Customer Service & Communication
  • Time Management & Organization
  • Teamwork & Collaboration
  • Food Safety & Sanitation
  • Cash Handling & Register Operations
  • Problem Solving & Conflict Resolution
  • Route Planning & Logistics
  • Applied Behavior Analysis (ABA)
  • Special Needs Support
  • Data Collection & Reporting

Timeline

Family Babysitter

Family Members
05.2024 - 08.2024

Behavior Interventionist (BII)

Intercare Therapy
01.2024 - Current

Mail Carrier

United States Postal Service
01.2023 - 01.2024

Crew Member

McDonald's
01.2021 - 01.2023

Sandwich Artist

Subway
01.2019 - 01.2021

High School Diploma -

Robert F. Kennedy High School