Brittany A. Adkins
Allendale,MI
Summary
Dynamic professional with experience at Trinity Health, excelling in multitasking and clinical documentation. Proven ability to enhance efficiency through advanced Microsoft Office skills and critical thinking. Successfully managed patient records and inventory, ensuring optimal operational flow while delivering exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Zookeeper Aide
John Ball Zoo
Grand Rapids, Michigan
05.2026 - Current
- Developed and implemented behavioral enrichment activities to encourage species-specific behaviors and improve animal well-being
- Monitored and recorded animal behaviors to identify stress-related patterns for better welfare management
- Hands-on assistance in training animals
- Assisted in safely restraining animals during grooming and veterinary procedures.
- Feeding and preparing diets for animals
- Cleansed and disinfected animal enclosures, cages, and habitats.
- Ensured cleanliness of equipment to promote animal health.
- Engaged with the public to provide information and enhance visitor experience
Health Unit Coordinator
Trinity Health - NICU
01.2023 - 09.2026
- Coordinated NICU patient charts, admissions, and discharge paperwork for Trinity Health staff.
- Efficiently managed multiple tasks and completed priorities in fast-paced environments, consistently meeting deadlines without compromising quality
- Answered incoming calls and routed them to appropriate departments, facilitating timely communication.
- Sanitized hospital equipment to meet sanitation requirements and comply with health standards.
- Restocked inventory items to ensure proper stock levels and prevent shortages during peak times.
- Scanned, digitized, and organized physical documents into electronic databases
Data Entry Specialist/Administrative Assistant
B2 Outlets
01.2021 - 01.2023
- Utilized advanced Excel functions to enter, organize, and manipulate data for timely reporting
- Assisted with data analysis and created summary reports for internal stakeholders to inform decision-making
- Provided technical support for 23 stores, resolving issues and improving user satisfaction
- Developed and implemented new procedures across 4 departments, enhancing operational efficiency
eCommerce Team Lead
B2 Outlets
01.2021 - 01.2023
- Oversaw 5 direct reports to achieve $40,000 monthly sales goal through effective leadership and team management
- Managed product listings, categories, and inventory updates on e-commerce platforms like Shopify
- Developed and implemented a new organization process, streamlining order processing workflow
- Created detailed Excel reports to track key performance indicators, enhancing decision-making for business performance
- Developed company website for online sales
Sales Associate/Photographer/Social Media
Ecobuns Baby & Company
01.2018 - 01.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly, fostering customer satisfaction and loyalty
- Accurately counted down cash drawers at the end of each shift, verifying amount against sales and ensuring discrepancies were reported
- Updated inventory records by uploading new items and verifying stock levels, ensuring data integrity in inventory management system
- Performed daily cleaning and sanitizing of workspaces, including increased cleaning habits for COVID-19, ensuring a safe and hygienic environment for all employees and visitors
Barista
Square Play Cafe
01.2019 - 01.2020
- Delivered exceptional customer service by assisting clients in person and over the phone, promptly addressing their needs
- Operated cash registers, accurately processing cash, credit, and debit card transactions
- Managed daily tasks independently, ensuring timely completion of responsibilities without direct supervision
- Independently opened and closed the store, ensuring all security protocols were followed
Education
Bachelor of Science - Biology
Grand Valley State University
Allendale, MI12-2026
High School -
Holland High School
Holland, MI05-2009
Skills
- Ability to take complete and precise notes, ensuring no critical information is missed
- Demonstrated advanced proficiency in Microsoft Office programs, improving efficiency and productivity
- Clinical documentation
- Multitasking
- Critical thinking
Timeline
Zookeeper Aide
John Ball Zoo
05.2026 - Current
Health Unit Coordinator
Trinity Health - NICU
01.2023 - 09.2026
Data Entry Specialist/Administrative Assistant
B2 Outlets
01.2021 - 01.2023
eCommerce Team Lead
B2 Outlets
01.2021 - 01.2023
Barista
Square Play Cafe
01.2019 - 01.2020
Sales Associate/Photographer/Social Media
Ecobuns Baby & Company
01.2018 - 01.2021
Bachelor of Science - Biology
Grand Valley State University
High School -
Holland High School