Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Adorisio

Louisville

Summary

Diligent Customer Service Associate known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Registration

Cleveland Clinic
03.2024 - Current
  • Streamlined guest registration process, resulting in shorter wait times and increased satisfaction rates.
  • Coordinated cross-departmental efforts for seamless course registration and scheduling.
  • Collect copays due at time of Emergency Room Visits.
  • Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
  • Developed strong rapport with customers, creating a positive experience throughout the registration process.
  • Provided exceptional customer service, addressing patient inquiries and concerns during the registration process.
  • Assisted with enrollment verifications when needed, confirming registration status accurately on official documentation.
  • Reduced patient anxiety by creating welcoming and supportive registration environment.

Assembly Line Worker

Hendrickson Trailer Suspensions
03.2023 - 02.2024
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.

Delivery Driver

Lightspeed Logistics
07.2022 - 03.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Stow Associate

Amazon
08.2021 - 06.2022
  • Expedited customer orders by swiftly locating and retrieving stored items from their respective locations within the warehouse.
  • Ensured timely order fulfillment with effective stowage of items in designated storage locations.
  • Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
  • Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.

Collections

Synchrony Financial
10.2018 - 06.2021
  • Improved cash flow management through timely invoicing, collections, and payment processing.
  • Ensured compliance with industry regulations, adhering to strict ethical guidelines during collections efforts.
  • Increased collections success by implementing effective negotiation strategies and payment plans.
  • Referred past due payments to collections department.

Customer Service Representative

Kohls
09.2017 - 10.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Delivered prompt service to prioritize customer needs.

Education

No Degree - Medical Assisting

Stark State College
Canton, OH

High School Diploma -

Glenoak High School
Canton, OH

Skills

  • Patient Registration Processes
  • Registration procedures
  • Registration and Admissions
  • Patient Registration and Check-In
  • Problem-solving abilities
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Positive Attitude
  • Valid Driver's License
  • Attention to Detail
  • Time Management
  • Dependable and reliable

Timeline

Registration

Cleveland Clinic
03.2024 - Current

Assembly Line Worker

Hendrickson Trailer Suspensions
03.2023 - 02.2024

Delivery Driver

Lightspeed Logistics
07.2022 - 03.2023

Stow Associate

Amazon
08.2021 - 06.2022

Collections

Synchrony Financial
10.2018 - 06.2021

Customer Service Representative

Kohls
09.2017 - 10.2018

No Degree - Medical Assisting

Stark State College

High School Diploma -

Glenoak High School

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Brittany Adorisio