Brittany Ahmsaty
Chandler,AZ
Summary
Experienced with administrative support and customer service tasks. Utilizes effective communication and organizational abilities to streamline operations and assist team members. Knowledge of problem-solving techniques and adaptability to meet various needs effectively.
Overview
12
12
years of professional experience
Work History
Department Support Assistant
Gila River Health Care
11.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped patients complete necessary medical forms and documentation.
- Set up appointments with interested customers according to schedule availability.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Performed various administrative tasks by filing, copying and faxing documents.
Receptionist
Gila River Health Care
04.2016 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled assignments independently with good judgement and critical thinking skills.
Players Club Representative
Gila River Resorts & Casinos
07.2012 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Promoted players' club by walking casino floor and signing up new guests.
- Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
Education
High School Diploma -
Skyline Tech High School
Phoenix, AZ06.2010
Skills
- Professionalism and Etiquette
- Multitasking and Time Management
- Teamwork and Collaboration
- Fast Learner
- Customer Service
- Attention to Detail
- Excellent Communication
- Customer and client relations
- Office Administration
Timeline
Department Support Assistant
Gila River Health Care
11.2019 - Current
Receptionist
Gila River Health Care
04.2016 - 11.2019
Players Club Representative
Gila River Resorts & Casinos
07.2012 - 03.2016
High School Diploma -
Skyline Tech High School
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