Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Brittany Alexander

West Columbia,SC

Summary

Driven Ophthalmology Technician and Patient Service Representative with a proven track record at Palmetto Retina Ctr, adept in HIPAA compliance and ophthalmic imaging. Demonstrated excellence in organizational skills and effective communication, enhancing patient care and confidentiality. Excelled in task prioritization, ensuring efficient diagnostic procedures and patient service.

Overview

3
3
years of professional experience

Work History

Ophthalmology Technician

Palmetto Retina Ctr
08.2023 - Current
  • Maintain patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
  • Assist in performing diagnostic tests, ensuring accurate measurements and data collection.
  • Assist as a Injection Assistant with some of the doctors at PRC. Upon this role as Injection Assistant duties include: Identifying patient with Name and DOB, consenting the patient per the type of drug they are receiving, properly prepping the correct eye per PRC guidelines and physician preferences, washing the injected eye out with correct solution, giving patient antibiotic drops post injection.
  • Assist as a hall monitor for certain physicians which include: Loading patient information correctly for the doctor and scribe, upload OCT's and any other type of scan per what the doctor has requested per last assessment, Input the numbers from the OCT's into the provider page, and have the patient in the room ready for the provider.

Patient Service Representative

Palmetto Retina Ctr
08.2022 - Current
  • Greeted patient with a smile while checking them into the system with their name and DOB
  • Check out responsibilities: Give proper appointment per last assessment to the patient, handle out going referral per physician if noted in assessment, and collect copays.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Patient Service Representative

Columbia Eye Clinic
06.2021 - 08.2022
  • Entered patient demographic and insurance data into electronic medical record system.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Trained new staff on filing, phone etiquette and other office duties.

Education

No Degree - Medical Assisting

York Technical College
Rock Hill, SC
05.2010

High School Diploma -

Buford High School
Lancaster, SC
05.2007

Skills

  • HIPAA knowledge
  • Visual field testing
  • Ophthalmic Imaging
  • Electronic Medical Records
  • Appointment Scheduling
  • Medical History Taking
  • Organizational Skills
  • Effective Communication
  • Self Motivation
  • Task Prioritization

Additional Information

Served in SCANG(South Carolina Army Nat'l Guard) for 7 years as a 92Y- Supply Specialist.

Timeline

Ophthalmology Technician

Palmetto Retina Ctr
08.2023 - Current

Patient Service Representative

Palmetto Retina Ctr
08.2022 - Current

Patient Service Representative

Columbia Eye Clinic
06.2021 - 08.2022

No Degree - Medical Assisting

York Technical College

High School Diploma -

Buford High School

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Brittany Alexander