Brittany Alford
Key Carrier/Merchandise Coordinator
Osyka,MS
Summary
Highly-motivated, achieving, and service-focused professional member of management looking to position as a General Manager or Assistant Manager. Bringing profound knowledge of management skills in order to bring new business to the company and retain customer's loyalty.
Overview
4
4
Certifications
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Key Carrier
Marshalls(TJX Companies)
McComb, MS
10.2017 - Current
- Role models exceptional customer service
- Creates an positive internal and external customer experience
- Promotes an culture of honesty and integrity; maintains confidentiality
- Acts as Manager on Duty in adherence with company policy and procedure
- Ensures store team executes tasks and daily activities in accordance with store plan
- Addresses immediate customer service issues and provides appropriate coaching to Associates
- Exercises discretion regarding customer service policies in order to satisfy customers
- Maintains proper Associate coverage in service areas for an positive customer experience
- Ensures Associates adhere to all operational procedures
- Ensures opening/closing procedures are executed in accordance with company guidelines
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs during customer interactions
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and supports maintenance of an risk-free environment
- Performs other duties as assigned
- Train and mentor new employees
- Count out cash drawers and balance totals
- Open and close store by counting registers, making deposits and storing and filing all daily paperwork
- Optimize schedules to keep coverage and service in line with forecasted demands
Merchandise Coordinator
Marshalls(TJX Companies)
McComb, MS
09.2017 - Current
- Role models exceptional customer service
- Creates a positive internal and external customer experience
- Accurately processes and prepares merchandise for the sales floor following company procedures and standards
- Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
- Maintains current, fresh, and fashionable features
- Takes an active role in training and mentoring Associates on merchandise guidelines, protection standards and established best methods
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides period progress updates
- Processes cash register transactions accurately and efficiently according to established policy and procedure
- Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
- Provides and accepts ongoing recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs during customer interactions
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and supports maintenance of a risk-free environment
- Load and unload merchandise using ladder and pallet jack
- Plan and coordinate product availability for advertising and promotion purposes.
- Organize store merchandise racks by size, style and color.
- Remove damaged, out-of-code, not-in-set and discontinued items from displays.
- Complete seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Update pricing and signage to complete product displays and educate customers.
Customer Experience Coordinator
Marshalls(TJX Companies)
McComb, MS
02.2017 - 09.2017
- Took an active role in training and mentoring Associates on the front end principals using appropriate company resources and tools
- Trained and coached Associates on personalizing the customer experience while promoting loyalty programs
- Assigned registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addressed customer concerns and issues promptly, ensuring a positive customer experience
- Ensured adherence to all labor laws, policies, and procedures
- Promoted credit and loyalty programs during customer interactions
- Supported and participated in store shrink reduction goals and programs
- Promoted safety awareness and supported maintenance of a risk-free environment
Retail Sales
Cracker Barrell Old Country Store
Brookhaven, MS
09.2016 - 05.2017
- Acted with integrity, honesty and knowledge that promote the culture, values and mission of Cracker Barrel Old Country Store Greet guests in a friendly manner
- Carefully monitors the operation of the stores and assists the manager in identifying and solving present and potential guest problems
- Followed Cracker Barrel Old Country Store operational policies and procedures to ensure the safety of all employees and guests during each shift
- Maintained a clean and organized work space
Cashier/Sale Associate
Marshalls(TJX Companies)
McComb, MS
10.2016 - 02.2017
- Accurated rings customer purchases/returns and counted change back to customer according to established operating procedures
- Promoted credit and loyalty programs during customer interactions
- Maintained and upheld merchandising philosophy and follows established merchandising procedures and standards
- Accurated processed and prepared merchandise for the sales floor following company procedures and standards
- Initiated and participated in store recovery as needed throughout the day
- Maintained all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
- Supported and participated in store shrink reduction goals and programs
- Participated in safety awareness and maintenance of a risk-free environment
Sales Leader/Sales Lead Keyholder
The Children's Place
McComb, MS
06.2014 - 05.2016
- Supported and participated in all company training and developmental initiatives
- Provided fast, friendly, and accurate service at the cash wrap
- Met and exceeded sale goals
- Followed company standards do merchandise presentation, signage and display
- Partnered with Store Manager to address an performance concerns with associates
- Participated in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll
- Processed payroll weekly
- Supported the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives
- Motivated and inspired the associates to build brand loyalty and create a positive store environment for both internal and external customers
- Encouraged, and demonstrated exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
Merchandise Coordinator
TJ Maxx(TJX Companies)
Hattiesburg, MS
10.2012 - 01.2014
- Assisted in the planning, coordinating and executing movement of merchandise from the backroom to the sales floor, maintaining merchandise presentation standards
- Supported merchandise presentation training of the sales floor Associates as required
- Participated in Daily Store walk through to develop merchandise presentation tasks and prioritized for the day and week in collaboration with Manager on Duty
- Created inspirational features in areas: Power Aisles, End Caps, FOS and High profile visual areas; i.e. Furniture and Big ticket, based on findings and plan from Daily store walk through
- Created a store environment that maximizes sales through inspirational features, power aisles and big ticket areas.
- Driven fashion/trend, season, brand and value through features.
- Created inspiration through frequent feature changes in order to provide customers with a fresh new look every day.
- Evaluated presentation standards to identify opportunities and challenges on the sales floor.
- Supported flow of merchandise from backroom to ensure merchandise is placed on sales floor according to merchandising standards.
Sale Associate
TJ Maxx(TJX Companies)
Hattiesburg, MS
10.2011 - 10.2012
- Supported and embodied a positive store culture through honesty, integrity, and respect
- Accurate rings customer purchases/returns and counts change back to customer according to established operating procedures
- Promoted credit and loyalty programs during customer interactions
- Maintained and upheld merchandising philosophy and follows established merchandising procedures and standards
- Accurate processed and prepared merchandise for the sales floor following company procedures and standards
- Initiated and participated in store recovery as needed throughout the day
- Maintained all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
- Provided and accepted ongoing recognition and constructive feedback
Education
Bachelor of Science - Business Administration(Fully Online)
Mississippi College
Clinton, MS 01.2020 - Current
Associate of Applied Science - Business And Marketing Management Technology
Southwest Mississippi Community College
Summit, MS 08.2016 - 12.2017
High School Diploma -
South Pike Senior High School
Magnolia, MS 08.2004 - 05.2008
Skills
Merchandising
Certification
MARSHALLS COORDINATOR DEVELOPMENT PROGRAM
References
- Dr. Victor Anazia, Physician
Anazia Medical Clinic
McComb, MS
601-341-0607, 601-249-0013
- Latonia Badon, Assistant Manager
Marshalls
McComb, MS
601-249-0538, 769-204-3549
- Deanna Martin, Director/Instructor
Southwest MS Community College
Summit, MS
601-276-3734
Timeline
ASSOCIATE OF THE QUARTER
12-2020
Bachelor of Science - Business Administration(Fully Online)
Mississippi College
01.2020 - Current
MARSHALLS COORDINATOR DEVELOPMENT PROGRAM
11-2017
Key Carrier
Marshalls(TJX Companies)
10.2017 - Current
Merchandise Coordinator
Marshalls(TJX Companies)
09.2017 - Current
MARSHALLS FOUNDATION OF LEADERSHIP PROGRAM
09-2017
Customer Experience Coordinator
Marshalls(TJX Companies)
02.2017 - 09.2017
ASSOCIATE OF THE QUARTER
01-2017
Cashier/Sale Associate
Marshalls(TJX Companies)
10.2016 - 02.2017
Retail Sales
Cracker Barrell Old Country Store
09.2016 - 05.2017
Associate of Applied Science - Business And Marketing Management Technology
Southwest Mississippi Community College
08.2016 - 12.2017
Sales Leader/Sales Lead Keyholder
The Children's Place
06.2014 - 05.2016
Merchandise Coordinator
TJ Maxx(TJX Companies)
10.2012 - 01.2014
Sale Associate
TJ Maxx(TJX Companies)
10.2011 - 10.2012
High School Diploma -
South Pike Senior High School
08.2004 - 05.2008
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