Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Alfred

Ocala,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Personable Banker offering 7 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Knowledgeable and dedicated customer service professional with extensive experience in the financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

MEMBER SERVICE REPRESENTATIVE

Florida Credit Union
03.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Verified customer identification and documentation for compliant transactions.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Maintained and managed customer files and databases.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

TELLER

SUNTRUST
02.2017 - 03.2021
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.

DELI CLERK

PUBLIX
08.2015 - 02.2019
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Customer Service Representative

BOJANGLES
05.2013 - 07.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Received orders from customers and input into order management system.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

CERTIFICATE - MEDICAL CODING AND BILLING

AT HOME PROFESSIONS
Colorado City, CO
01.2022

High School Diploma -

DAWSON COUNTY HIGH SCHOOL
Dawson, GA
05.2014

Skills

  • Database Maintenance
  • Customer Standards Compliance
  • Industrial Processes
  • Speech-Language Pathology
  • Appointment Scheduling and Confirmation
  • Customer Support
  • Mobile Banking
  • Teller Transactions
  • Loan Application Processing
  • Member Relations
  • Service Recommendations
  • Microsoft Office
  • Data Security Techniques
  • Loan Counseling
  • Product Recommendations
  • Database Management
  • Operational Efficiency
  • Bank Secrecy Act
  • Loan Disbursement
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Document and Records Management
  • Advising and Coaching
  • Phone Inquiries
  • Trained in Salesforce
  • Communications Strategies
  • Correspondence Writing
  • Call Volume Analysis
  • Sales and Upselling
  • Complex Product Knowledge
  • Administrative and Office Support
  • Accurate Recordkeeping

Timeline

MEMBER SERVICE REPRESENTATIVE

Florida Credit Union
03.2021 - Current

TELLER

SUNTRUST
02.2017 - 03.2021

DELI CLERK

PUBLIX
08.2015 - 02.2019

Customer Service Representative

BOJANGLES
05.2013 - 07.2015

CERTIFICATE - MEDICAL CODING AND BILLING

AT HOME PROFESSIONS

High School Diploma -

DAWSON COUNTY HIGH SCHOOL

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Brittany Alfred