Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brittany Algera

Las Vegas

Summary

Dynamic Assistant Store Manager with a proven track record at Montana Meat Company, excelling in customer service and problem-solving. Enhanced store performance through strategic merchandising and effective inventory management, fostering a positive work culture that increased repeat business. Skilled in training staff and resolving customer issues, driving satisfaction and loyalty.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Montana Meat Company
03.2015 - 03.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Assistant Manager

Cannery Casino & Hotel
07.2010 - 03.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

High School Diploma - Business Management

Valley High School
Las Vegas, NV
05.2006

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement

Languages

English
Native or Bilingual

Timeline

Assistant Store Manager

Montana Meat Company
03.2015 - 03.2025

Assistant Manager

Cannery Casino & Hotel
07.2010 - 03.2015

High School Diploma - Business Management

Valley High School

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Brittany Algera