Brittany Allen
Forney,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Health Coach
Self-Employed
Dallas, TX
05.2020 - Current
- Developed individualized nutrition plans based on client's health goals and preferences.
- Trained new and existing employees on best strategies for disseminating health-related information.
- Provided emotional support throughout the coaching process by listening attentively without judgement or criticism.
- Gathered health data from clients using self-assessment tools.
- Presented public talks to promote specific topics and work of organization.
- Provided education around the importance of healthy eating, physical activity, sleep, stress management, and other lifestyle factors.
Claims Associate
State Farm
Dallas, TX
05.2016 - 06.2019
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Checked level and type of coverage and evaluated contracts.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Generated, posted and attached information to claim files.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Investigated Home and Auto damages, gathering information from diverse sources and delivering comprehensive reports.
Health Aide
Caring Home Health
08.2015 - 01.2016
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Provided housekeeping and laundry services, shopped for food, and served meals and snacks.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Helped with general light housekeeping and transportation arrangements.
- Provided companionship and basic emotional or psychological support and engaged patient through conversation, games and other forms of entertainment.
- Cared for elderly, convalescent and handicapped patients in patient's home.
- Assisted patient by providing personal services such as bathing, dressing and grooming.
- Enabled patients to stay in homes by monitoring and recording patient condition, providing support and personal services and teaching families.
- Monitored patient condition by observing physical and mental condition, intake and output and exercise.
Healthcare Assistant
VNA Health Group
01.2012 - 07.2014
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Aided patients with walking and limb exercises to improve strength and balance.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
Education
Associate of Science - Nursing
Trinity Valley Community College
Athens, TX05.2019
High School Diploma -
Duncanville High School
Duncanville, TX05.2007
Skills
- Customer Account Management
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Customer Retention Strategies
- Data Entry and Maintenance
- Telephone Management
- Microsoft Exchange
- Customer Service and Assistance
Certification
- Adjuster License - 2015
Timeline
Health Coach
Self-Employed
05.2020 - Current
Claims Associate
State Farm
05.2016 - 06.2019
Health Aide
Caring Home Health
08.2015 - 01.2016
Healthcare Assistant
VNA Health Group
01.2012 - 07.2014
Associate of Science - Nursing
Trinity Valley Community College
High School Diploma -
Duncanville High School
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