Brittany Allen

• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
• Built constructive customer relationships to improve loyalty and recommendations.
• Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
• Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
• Prevented potential account cancellations by addressing customer complaints effectively and efficiently.
• Educated customers about product features and benefits during retention efforts, increasing their understanding of value propositions.
• Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.
• Increased client retention rates through personalized service and relationship building.
• Provided support during peak hours, reducing wait times for callers seeking assistance or information.
• Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.

Took incoming calls from customers. Scheduled deliveries. Change of address

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Set up residential and commercial accounts.
• Worked with filtration technicians and setting up residential accounts
• Worked with filtration technicians and setting up commercial accounts
• Set up exchanges on filtration units/ coffee machines
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.

Took incoming calls. Scheduled deliveries, missed deliveries. Set up exchanges for equipment / leaking bottles.

• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.