Brittany Allih

• Resolve customer complaints, bring items to guest rooms upon request, and protect guest confidentiality
• Check guests in and out, ensure customer safety, collect and process payments, and schedule reservations
• Answer inbound phone calls, manage online reservations, and maintain a clean and organized work area.
• Greeted customers in a professional and friendly manner.
• Answered phones, responded to inquiries, and took messages.
• Processed payments accurately and efficiently.
• Resolved customer complaints promptly and courteously.
• Addressed customer needs in a timely manner.
• Kept accurate records of guest transactions.
• Managed cash drawer responsibly throughout shift.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Supervised daily operations of hotel front desk in absence of manager.
• Advised housekeeping staff of rooms vacated and ready for cleaning.

• Developed and implemented administrative procedures to maximize efficiency.
• Coordinated with executive staff to ensure deadlines were met in a timely manner.
• Provided customer service support by responding to queries via email or telephone.
• Updated databases containing information about current projects.

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• Resolve customer complaints, bring items to guest rooms upon request, and protect guest confidentiality
• Check guests in and out, ensure customer safety, collect and process payments, and schedule reservations
• Answer inbound phone calls, manage online reservations, and maintain a clean and organized work area.
• Greeted customers in a professional and friendly manner.
• Answered phones, responded to inquiries, and took messages.
• Processed payments accurately and efficiently.
• Resolved customer complaints promptly and courteously.
• Provided information about hotel amenities, services, and local attractions.
• Maintained cleanliness of lobby area at all times.
• Inputted guest information into computer system accurately and securely.
• Verified accuracy of room rates and other charges during check-in process.
• Ensured that all safety regulations were followed according to company standards.
• Performed light housekeeping duties such as stocking supplies or cleaning surfaces.

• Interacted with customers in a positive manner and demonstrated a high level of customer service
• Scanned merchandise, processed retail transactions, accepted payments, and stocked shelves
• Helped customers locate items, processed returns and refunds, and solicited store credit card applications
• Answered inbound phone calls and completed credit applications with customers.
• Greeted customers in a friendly and professional manner.
• Processed cash, credit, and check payments accurately and efficiently.
• Assisted customers with product selection and answered any questions they had.
• Provided excellent customer service by listening to customer needs and addressing them appropriately.