Summary
Overview
Work History
Education
Skills
Email
Address
References
Phone
Timeline
Generic

Brittany Allman

Saint Joseph,MO

Summary

Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.

Overview

11
11
years of professional experience

Work History

PL Underwriting Support/Customer Care Associate

American Family Insurance
12.2022 - 04.2024
  • Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
  • Ensured accurate insurance verification and billing, contributing to a reduction in billing errors.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Participated in weekly meetings with management teams regarding goals progress updates.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
  • Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
  • Documented caller information in delivery system to initiate standard responses based on particular needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Confirmed monthly billing actualizations and handled miscellaneous billing inquiries.
  • Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.

ASPETIC FILLING OPERATOR

Boehringer Ingelheim
02.2020 - 12.2022
  • Observed machine operations to ensure quality and conformity of filled and packaged products to standards
  • Attached identification labels to finished packaged items, and cut stencils and stencil information on containers, such as lot numbers and shipping destinations
  • Finished and rejected packaged items
  • Reset machines, cleared machine jams and reported malfunctions to supervisor
  • Inspected and removed defective products and packaging material
  • Cleaned and removed damaged or otherwise inferior materials to prepare raw products for processing.

ASSISTANT STORE MANAGER

TrexCon
06.2014 - 03.2018
  • Coached employees on customer service and selling techniques
  • Built employee knowledge with training and mentoring
  • Highlighted sale items and promotions with proper signage and displays
  • Used proven customer engagement techniques to increase sales
  • Created work schedules to maintain top-quality customer service and lower labor costs
  • Held employees accountable and corrected issues to achieve high standards.

PRODUCTION WORKER

Triumph Foods, LLC
03.2016 - 01.2018
  • Prepared staff work schedules and assigned specific duties
  • Packaged, labeled and sorted products to prepare items for delivery
  • Removed hazards and obstacles from work spaces to prevent accidents
  • Reported damaged and defective products to supervisor
  • Cleaned work stations and floors to prevent dirt, grime and dust buildup
  • Ensured proper labeling of packaged product.

CUSTOMER SERVICE REPRESENTATIVE

SST
09.2013 - 01.2014
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy
  • Provided account information to customers and explained bill service policies and customer rights.

Education

HIGH SCHOOL DIPLOMA -

Benton High Schol
Saint Joseph, MO
05.2013

Skills

  • Call center experience
  • Payment Processing
  • Microsoft Office
  • Escalation management
  • Inbound Customer Service
  • First Call resolution
  • Customer Relationship Management
  • Appointment Scheduling
  • Calm and Professional Under Pressure
  • Understanding Customer Needs

Email

brittanyjobs24@gmail.com

Address

Saint Joseph, MO, 64507

References

References available upon request

Phone

8163449225

Timeline

PL Underwriting Support/Customer Care Associate

American Family Insurance
12.2022 - 04.2024

ASPETIC FILLING OPERATOR

Boehringer Ingelheim
02.2020 - 12.2022

PRODUCTION WORKER

Triumph Foods, LLC
03.2016 - 01.2018

ASSISTANT STORE MANAGER

TrexCon
06.2014 - 03.2018

CUSTOMER SERVICE REPRESENTATIVE

SST
09.2013 - 01.2014

HIGH SCHOOL DIPLOMA -

Benton High Schol

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Brittany Allman