Brittany Alvarez

• Provided support services to young adults and elderly with mental and physical disabilities.
• Assist clients with hygiene, ensuring comfort and dignity.
• Coordinate meal plans, enhancing nutritional intake.
• Transport clients, ensuring timely medical appointments.
• Monitor patient safety, fostering independence.

Report health concerns, improving care quality.

• ABA therapy.
• Collaborated with children on the autism spectrum.
• Guide clients in behavioral strategies, achieving measurable progress in mental health goals.
• Collaborate with multidisciplinary teams to tailor interventions enhancing client outcomes.
• Analyze client behaviors to develop personalized treatment plans, fostering positive changes.

• Assisted adult individuals experiencing Down syndrome and autism.
• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

• Resolve customer issues via chat, email, phone, enhancing satisfaction and trust.
• Address escalated concerns, achieving effective conflict resolution and problem-solving.
• Support high call volumes, delivering efficient and friendly service.
• Guide customers through website features, improving user experience.
• Provide feedback on service efficiency, contributing to better support strategies.
• Streamlined customer support processes, reducing average response time and improving satisfaction rates for Allina Health’s diverse clientele.

• Led cashier team, enhancing onboarding efficiency and customer satisfaction.
• Managed inventory, optimizing stock levels to meet demand and boost sales.
• Trained staff, improving service quality and operational coverage.
• Resolved disputes, maintaining high customer satisfaction and loyalty.

• Assisted children in navigating mental health issues.
• Organized surroundings to promote a sanitary and safe space for clients.
• Aided in daily living activities, including dressing, grooming, bathing, and toileting.
• Assisted client with self-administered medications.
• Documented vitals, behaviors, and medications in client medical records.