Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Amerson

Byron,USA

Summary

Dedicated customer service employee with management experience.

Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.

Overview

13
13
years of professional experience

Work History

Director of Operations

Chick-Fil-A
04.2017 - Current
  • Oversaw daily operations across each area of the business, ensuring seamless coordination and efficient execution of tasks.
  • Streamlined operational processes to enhance efficiency and reduce wait times during peak hours.
  • Led team training initiatives to improve service quality and foster a culture of excellence.
  • Analyzed sales data to identify trends, informing inventory management and staffing decisions.
  • Implemented cost-control measures, optimizing resource allocation and reducing operational expenses.
  • Optimized inventory levels to meet fluctuating customer demand without overstocking, using advanced forecasting and demand planning tools.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
  • Assisted in recruiting, hiring and training of team members.
  • Oversaw daily operations, ensuring compliance with health and safety regulations across all locations.


Lead Teacher

Sunshine Children's Academy/Jacob’s Ladder
08.2012 - 04.2017
  • Developed and implemented engaging lesson plans tailored to aged appropriate child's developmental needs.
  • Fostered a nurturing classroom environment promoting social, emotional, and cognitive growth.
  • Established routines and procedures ensuring a safe, organized, and stimulating classroom atmosphere.
  • Encouraged independent problem-solving skills through inquiry-based learning opportunities.
  • Developed strong relationships with students and parents, fostering a supportive classroom environment.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Education

Associate of Science - Technical Studies

Central Georgia Technical College
Warner Robins, GA
01.2017

Early Childhood Diploma -

Central Georgia Technical College
Warner Robins, GA
01.2015

Early Childhood Certificate -

Central Georgia Technical College
Warner Robins, GA
01.2014

High School Diploma -

Perry High School
Perry, GA
05-2010

Skills

  • Effective conflict resolution
  • Proficient in task management
  • Active listening
  • Strong verbal and written communication
  • Friendly professional attitude
  • Financial cash management
  • Service excellence
  • Experienced with Microsoft Office applications
  • Proven leadership abilities

Timeline

Director of Operations

Chick-Fil-A
04.2017 - Current

Lead Teacher

Sunshine Children's Academy/Jacob’s Ladder
08.2012 - 04.2017

Associate of Science - Technical Studies

Central Georgia Technical College

Early Childhood Diploma -

Central Georgia Technical College

Early Childhood Certificate -

Central Georgia Technical College

High School Diploma -

Perry High School

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