Summary
Overview
Work History
Education
Skills
Timeline
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BRITTANY ANDERSON

Virginia Beach,VA

Summary

Highly organized and detail-oriented professional with a proven track record in providing comprehensive administrative support. Experienced in managing calendars, prioritizing tasks, and facilitating smooth operations for executives. Strong communication skills with a focus on delivering exceptional customer service and maintaining confidentiality.

Overview

8
8
years of professional experience

Work History

Virtual Assistant | Independent Contractor

Self-employed
09.2019 - Current
  • Perform remote administrative duties and data entry for small and emerging businesses.
  • Manage appointments and calendars, ensuring efficient scheduling and time management.
  • Edit social media posts and other documents for accuracy, tone, and grammar.
  • Create and manage email lists, ensuring effective communication with clients.
  • Establish and maintain online filing systems for easy access and organization.
  • Managed time efficiently in order to complete all tasks within deadlines

Investment Services Coordinator

Navy Federal Investment Services
06.2017 - Current
  • Provide diverse administrative support to three Financial Advisors, including appointment and calendar management, client paperwork preparation, and data entry.
  • Cultivate a positive client experience, resulting in high satisfaction and retention rates.
  • Answer inquiries via telephone, email, and chat support, providing information on investing products such as IRAs, mutual funds, and individual stocks.
  • Top performer providing general and technical assistance for the Digital Investor Self-Directed and Automated investing platform, accepting over 500 chats per month.
  • Developed and maintained courteous and effective working relationships

Member Service Representative

Navy Federal Credit Union
04.2015 - 06.2017
  • Maintained friendly and professional customer interactions, ensuring high levels of satisfaction.
  • Executed various customer transactions, including deposits, withdrawals, money orders, and checks.
  • Received multiple positive reviews for exceptional dedication to customer service.
  • Provided personalized recommendations on products and services based on customer needs and preferences.
  • Responded promptly to customer requests, resolving issues efficiently.

Education

William Peace University
Raleigh, NC

Skills

  • Email management and correspondence
  • Phone call handling and message coordination
  • Document organization and maintenance
  • Meeting coordination and note-taking
  • Data entry and record keeping
  • Excellent verbal and written communication
  • Strong attention to detail
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)

Timeline

Virtual Assistant | Independent Contractor

Self-employed
09.2019 - Current

Investment Services Coordinator

Navy Federal Investment Services
06.2017 - Current

Member Service Representative

Navy Federal Credit Union
04.2015 - 06.2017

William Peace University

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BRITTANY ANDERSON