Hi, I’m
Brittany Anderson
Server/Hospitality
Melbourne,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. With over 18years experience ;Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
years of professional experience
3
years of post-secondary education
2
Certifications
Work History
Texas RoadhouseViera, Florida
Server
07.2022 - Current
Job overview
- Used slow periods to restock supplies, and maintaining safe and sanitary environments for customers and staff
- Greeting all patrons with a smile, and having menu knowledge
- Served food and beverages promptly with focused attention to customer needs. Knowing how to move quickly and efficiently in high volume environment
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Knowledge with POS, and Collected payment for food and drinks served, balanced cash receipts and maintained accurate bank, and cash outs.
- Displayed enthusiasm and promoted personable service to customers, successfully increasing repeat business
Ny Pizza Spot And Italian Kitchen West Melbourne, Florida
Lead Server
03.2016 - 07.2022
Job overview
- deliver outstanding and prompt service to every customer
- Handled customer complaints professionally, resolving issues through acknowledgment and understanding to increase customer satisfaction
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Bladen Community CollegeDublin, NC
2 Years from General Education
08.2008 - 12.2010
Academy of CosmetologyMerritt Island, FL
Certificate from Massage Therapy
09.2023 - Current
Skills
Cash Handling
undefinedCertification
Food Handler license
Timeline
Academy of Cosmetology
Certificate from Massage Therapy
09.2023 - Current
Food Handler license
05-2023
Alcohol seller certificate
05-2023
Server
Texas Roadhouse
07.2022 - Current
Lead Server
Ny Pizza Spot And Italian Kitchen
03.2016 - 07.2022
Bladen Community College
2 Years from General Education
08.2008 - 12.2010
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