Brittany Anderson
Las Vegas,NV
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 23-year background maintaining customer satisfaction and contributing to company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ophthalmic Assistant
American Vision Partners
08.2021 - 07.2023
- Improved patient satisfaction by providing thorough pre-examination assessments and assisting with diagnostic tests.
- Enhanced clinic efficiency by maintaining clean, stocked and organized examination rooms, ensuring proper equipment functionality.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Contributed to a collaborative team environment through effective communication with ophthalmologists, techs, opticians, front desk and management
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
- Checked patient vision, field, fundus and other aspects for ophthalmologist.
- Administered eye medications for dilation and treatment.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Began training as a scribe and studying for COA
Optician
American Vision Partners
07.2021 - 02.2022
- Check in glasses from lab or neutralize using manual lensometer
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Insurance Agent & Customer Service Manager
InterWeb Insurance, LLC
03.2016 - 09.2020
- Assisted in creating technology functionality, company websites, enrollment sites and website content.
- General office management, including but not limited to, mail, scheduling, stock orders.
- Managing, training and hiring customer service employees as well as taught policy and SOP to all new hires.
- Created company Standard Operating Procedures and employee manual as well as automating the customer service position, to stream line processes.
- Responsible for end of month reports and sales for both Admitted E&O Programs, ensuring growth and if there was a loss in business being able to pinpoint why there was a loss and how to prevent loss and promote growth of business.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Process all enrollments and renewals for 2 admitted E&O programs as well as cyber insurance enrollments.
- Marketing, new business, IMO accounts, social media content.
- Utilized CRM software to manage client relationships.
- Manage and respond to all insureds emails and phone calls
Customer Service Specialist
Dick’s Sporting Goods
11.2015 - 03.2016
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Pick and pack product from online orders and process shipping
Manager
Handle’s Ice Cream and Yogurt
07.2015 - 02.2016
- Sustained an upbeat environment with exceptional customer service and outgoing personality
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cash handling, opening and closing procedures
- Making and stocking ice cream as well as cleaning freezers and maintaining overall cleanliness
Benefit Cosmetics Arch Expert
ULTA Beauty
03.2012 - 02.2014
- Built a loyal, consistent clientele, met and exceeded all daily, event and long term goals
- Scheduled, made confirmation phone calls, booked appointments, ran special events
- Enhanced client satisfaction by providing personalized and effective arch consultations.
- Increased salon revenue with upselling techniques for additional services and products.
- Performed precise eyebrow shaping using various methods, including waxing, threading, and tweezing.
- Assisted management with inventory control, tracking product usage, and placing timely orders for supplies as needed.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
Associate Manager
ULTA Beauty
05.2011 - 03.2012
- Opened a new store from concept to grand opening
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Assisted in inventory management by accurately tracking stock levels, processing truck shipments and store losses.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Contributed to successful promotional events by creating eye-catching displays and engaging customers with enthusiasm.
- Trained new employees on company policies, sales techniques, and customer service best practices.
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Demonstrated excellent time management skills while juggling multiple tasks such as assisting customers while restocking shelves or tidying displays.
- Created employee work schedules for optimum coverage and labor cost control.
Cashier and Fragrance
ULTA Beauty
06.2010 - 05.2011
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Licensed Property And Casualty Insurance Agent -
Ford Schools
Scottsdale, AZ10.2017
Licensed Cosmetologist -
Marinello Schools of Beauty
Ontario, CA04.2011
Certified Make-Up Artist -
Make-up Designory, fashion make-up artistry
Burbank, CA04.2009
Bachelor of Arts - Communications
California Lutheran University
Thousand Oaks, CA05.2008
Skills
- Excellent communication, managerial, analytical and interpersonal skills
- Proactive with effective time management
- Organized and detail oriented
- Excels with in a team and individually
- Account Management
- Client Retention and customer service
- Adaptability and Flexibility
- Report Preparation
- Project Management
- Problem-Solving
- Customer Relationship Management (CRM)
- Proficient in word, excel, PowerPoint, Google Drive, Outlook, Adobe Acrobat & most basic computer programs
Certification
- Licensed Cosmetologist 2010-2016 -Marinello Schools of Beauty, Ontario,CA
- Certified Make-up artist 2009 - Make-up Designory, Burbank, CA
Timeline
Ophthalmic Assistant
American Vision Partners
08.2021 - 07.2023
Optician
American Vision Partners
07.2021 - 02.2022
Insurance Agent & Customer Service Manager
InterWeb Insurance, LLC
03.2016 - 09.2020
Customer Service Specialist
Dick’s Sporting Goods
11.2015 - 03.2016
Manager
Handle’s Ice Cream and Yogurt
07.2015 - 02.2016
Benefit Cosmetics Arch Expert
ULTA Beauty
03.2012 - 02.2014
Associate Manager
ULTA Beauty
05.2011 - 03.2012
Cashier and Fragrance
ULTA Beauty
06.2010 - 05.2011
Licensed Property And Casualty Insurance Agent -
Ford Schools
Licensed Cosmetologist -
Marinello Schools of Beauty
Certified Make-Up Artist -
Make-up Designory, fashion make-up artistry
Bachelor of Arts - Communications
California Lutheran University
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