Brittany Anderson
Brighton,TN
Summary
Compassionate professional skilled in managing medical emergencies and fostering positive relationships with patients and families. Expert in communicating medical terminology clearly and concisely to patients, families and other healthcare professionals. Highly organized and detail-oriented for accurately completing paperwork and documentation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fire Recruit
Memphis Fire Department
09.2024 - 01.2025
- .Upheld high standards of professionalism by consistently adhering to department policies, procedures, and expectations in all aspects of work performance.
- Participated in ongoing professional development opportunities to stay current on best practices and emerging trends in firefighting techniques.
- .Handled sensitive information with discretion, maintaining confidentiality of incident reports and personnel matters when necessary.
- Maintained a high level of physical fitness to meet the demands of firefighting tasks and improve overall performance.
Physician Substitute
Octa pharma plasma
01.2024 - 09.2024
- Greet and register new plasma donors into the donor management computer system
- Conduct screening procedures to include taking blood pressure, pulse, temperature, weight, and arm checks
- Perform finger sticks to test donors for hematocrit testing and total protein testing utilizing screening equipment
- Monitor the electronic donor questionnaire system
- Determine donor eligibility by performing donor eligibility assessments, to include medical history interview, physical examination, educating donor on donor testing, HIV/AIDS virus, donation risks, informed consent, confidential self-exclusion, and reviewing Serological Protein Electrophoresis (SPE) testing as necessary
- Provide counseling to Donors regarding unacceptable test results
- Initiate and assist in donor investigations regarding Post Donation Information
- Evaluate and attend donor adverse events during the donation process
ED Admissions
Baptist Memorial Hospital
08.2021 - 01.2022
- Interviewed patients on admission
- Recorded required personal information
- Communicated between staff, patients and family
- Maintained patient confidentiality and quality care
- Supplied patient data to appropriate hospital departments
- Secured signatures
- Ensured that patients understood post-discharge plans and arrangements for continuing care such as home health services or physical therapy
- Coordinated with insurance companies to ensure that bills are paid, and claims are processed in a timely manner
Patient Registration Representative
University Clinical Health
01.2018 - 12.2020
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- File and maintain records
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Schedule appointments and maintain and update appointment calendars
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives
- Accurately input patient and insurance information into company's computer system using Kareo
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
- Visited patients' rooms to collect insurance and financial information required for registrations
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits
- Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians and nursing staff
- Distributed informational materials, necessary forms and hospital procedures to patients
- Scheduled40 + daily appointments using computerized calendars
- Took reservations from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations
- Managed office bookkeeping with insurance billing and patient payments
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Organized and maintained patient chart filing system to promote quick data finding for staff
- (contract)
Donor Processor
Plasma Biological Services
02.2016 - 01.2018
- Conduct chemical analyses of body fluids, such as blood or urine, using microscope or automatic analyzer to detect abnormalities or diseases and enter findings into computer
- Examine cells stained with dye to locate abnormalities
- Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment
- Consult with a pathologist to determine the final diagnosis when abnormal cells are found
- Assisted donors in person or over phone by answering questions
- Reviewed donor card for complete and accurate information and confirmed donor acceptability
- Cleaned and disinfected surfaces, equipment and spaces according to procedures and frequency schedule
- Completed quality control assessment on equipment used in donor screening process
Education
Certificate - Emergency Medical Technician-B
National EMS Academy
New Orleans, LA11-2023
Skills
- Microsoft Office Applications EMR knowledgeable
- Personnel Documentation Verification
- Employment Law
- Coordinating patient discharge
- Patient scheduling
- Medicare/Medicaid
- Benefits Explanations
- Company Policies and Procedures Training
- Processing Grievance Documentation
- Patient care coordinator
- ICD-9/CPT Codes
- Vital signs monitoring
- Clinical documentation
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Phlebotomy AED Certified CPR/BLS Certified
Languages
English
Professional Working
Timeline
Fire Recruit
Memphis Fire Department
09.2024 - 01.2025
Physician Substitute
Octa pharma plasma
01.2024 - 09.2024
ED Admissions
Baptist Memorial Hospital
08.2021 - 01.2022
Patient Registration Representative
University Clinical Health
01.2018 - 12.2020
Donor Processor
Plasma Biological Services
02.2016 - 01.2018
Certificate - Emergency Medical Technician-B
National EMS Academy
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