Brittany Andree
Walnut Grove,MN
Summary
Dedicated and detail-oriented Clinic Administrative Assistant with proven expertise in managing patient records, scheduling appointments, and providing exceptional customer service. Proficient in medical terminology with Physical, Occupational, and Speech therapy and HIPAA compliance regulations.
Overview
9
9
years of professional experience
Work History
Special Education Paraprofessional
Walnut Grove Elementary School
09.2019 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Collaborated with parents to support children's academic and social-emotional growth.
- Maintained positive attitude and affirmatively communicated with each student.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
Dental Office Receptionist
Prairie Lakes Family Dentistry
03.2019 - 06.2019
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Ensured a high level of data confidentiality by adhering strictly to HIPAA regulations in all aspects of patient file management and communication practices.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
PCA
MRCI
08.2018 - 02.2019
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
Preschool Teacher
Tracy Kids World
08.2015 - 08.2018
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Established positive communication with parents in daily conversation and formal conferences.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
Academic And Behavioral Strategist-Special Ed
Southwest Minnesota State University
Marshall, MN12.2025
High School Diploma -
Tracy Area Jr-Sr High School
Tracy, MN05.2015
Skills
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Payment Processing
- Scheduling
- Prioritization
- Building rapport
- Technical Support
Timeline
Special Education Paraprofessional
Walnut Grove Elementary School
09.2019 - Current
Dental Office Receptionist
Prairie Lakes Family Dentistry
03.2019 - 06.2019
PCA
MRCI
08.2018 - 02.2019
Preschool Teacher
Tracy Kids World
08.2015 - 08.2018
Academic And Behavioral Strategist-Special Ed
Southwest Minnesota State University
High School Diploma -
Tracy Area Jr-Sr High School
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