BRITTANY ANDREWS
Charlotte,NC
Summary
A self-motivated and organized professional with 16+ years of extensive experience managing department operations and employees in the healthcare administration industry, while providing exceptional customer service, precise records, and financial reporting, in addition to being able to multitask in a fast-paced environment. Currently seeking a challenging position at a reputable organization that offers ongoing professional growth opportunities.
Overview
16
16
years of professional experience
Work History
Senior Office Coordinator
Atrium Health Primary Care One Health Family Medicine
08.2021 - Current
- Oversee daily operations of office functions including patient relations, check-in/check-out, scheduling, answering phones, and processing payments
- Responsible for verifying patients' insurance eligibility and authorization staff
- Coordinates ordering, storage, and distribution of supplies and equipment for office and staff
- Assists and leads leadership meetings with clinical and clerical staff
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
- Organized company meetings and scheduling for 20 employee team and senior leadership.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Assist leadership with multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Self-motivated, with strong sense of personal responsibility.
Senior Medical Administrative Assistant
UNC Physicians Network
11.2020 - 08.2021
- Assisted with executing daily operations, including managing appointments, calls, and emails for multiple locations
- Assisted with initial screening for different positions by setting up interviews, processing new hire paperwork and helping with payroll.
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Responsible for monitoring and processing incoming and outgoing physician referrals
- Organized provider's personal and staff schedules
- Performed other administrative duties as needed
Medical Secretary
StarMed Family & Urgent Care
06.2020 - 11.2020
- Oversaw administrative support that kept the office running smoothly
- Assisted management with staff scheduling and payroll
- Trained new employees and students on day-to-day operations of the office
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Medical Secretary
Novant Health Presbyterian Medical Center
05.2014 - 06.2020
- Assisted the clinical unit leader with ensuring the unit was fully staffed properly
- Supervised the reserving of beds for new patients
- Ensured medical charts and patient labels were up to date
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
Office Assistant Manager
ARCpoint Labs
02.2015 - 09.2017
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal
Education
MBA - Project Management
Southern New Hampshire University
Hooksett, NH05.2025
Bachelor of Science - Healthcare Administration
University of Phoenix
Phoenix, AZ07.2023
Skills
- Resource Management
- Development Training
- Verbal & Written Communication Leadership
- Detail-Oriented Medical Technology/Software
- Event Planning
- Team Engagement
- Staff Management
- Organization and Time Management
- Problem-Solving
- Staff Training
- Project Goals and Milestones
- Payroll Operations
Affiliations
The National Society of Leadership and Success Member
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Senior Office Coordinator
Atrium Health Primary Care One Health Family Medicine
08.2021 - Current
Senior Medical Administrative Assistant
UNC Physicians Network
11.2020 - 08.2021
Medical Secretary
StarMed Family & Urgent Care
06.2020 - 11.2020
Office Assistant Manager
ARCpoint Labs
02.2015 - 09.2017
Medical Secretary
Novant Health Presbyterian Medical Center
05.2014 - 06.2020
MBA - Project Management
Southern New Hampshire University
Bachelor of Science - Healthcare Administration
University of Phoenix
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