Brittany Ann Bahr

• Drive strategic business planning. Propose and implement solutions to drive profitable Andersen business growth and expand customer relationships.

• Work collaboratively via team selling to ensure customer derived opportunities are effectively executed and supported.

• Presents path for business improvement uniquely facilitated by Andersen solutions and ties insights back to unique strengths in market.

• Develops distinct strategy for engaging critical stakeholders on specific deals.

• Engages joint selling efforts with customer.

• Handling a Caseload: TCR1s are expected to manage a caseload of claims, including new assignments and bulk files.
• Interactive Role: The position requires constant availability for phone calls and a professional, caring demeanor.
• Claims Process Knowledge: TCR1s need a strong understanding of GEICO's claims handling procedures.
• Information Evaluation: Evaluating the credibility of information provided in claims.
• Referral to Outside Agencies: Referencing cases to outside agencies for investigation when needed.
• Support to Other Departments: Providing support and training to other departments involved in the claims process.
• Caseload Management: Managing a significant workload with minimal direct supervision.
• Customer Interaction: Interacting with customers professionally and effectively.
• Licensing: Maintaining the required licenses for claims handling, including updates and continuing education.

• Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
• Develop and apply thorough knowledge of practices and procedures to accomplish team goals
• Assist immediate manager with team motivation and performance monitoring
• Mentor associates to improve individual performance
• Consistently achieve individual and team performance targets under little to no direct supervision
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Managing administrative tasks related to the theater's operations, such as scheduling, staffing, and inventory.
• Providing support to the General Manager and other management staff.
• Ensuring compliance with Harkins Theatres' policies and procedures.
• Troubleshooting technical issues.
• Participating in the planning and implementation of events and promotions.
• Generated repeat business through exceptional customer service.