Brittany Aoyagi
Broomfield, Co,CO
Summary
Accomplished Bakery Manager at King Soopers, adept in bakery operations and staff coaching, significantly reduced waste, enhancing cost savings. Demonstrated leadership in managing diverse teams, ensuring high-quality service and customer satisfaction. Skilled in multitasking and relationship building, consistently delivering on both operational efficiency and employee development.
Overview
13
13
years of professional experience
Work History
Bakery Manager
King Soopers
05.2021 - Current
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Monitored inventory levels and identified opportunities for cost savings.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained and controlled inventory of baked goods.
Service Manager
King Soopers
03.2017 - 05.2021
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of associates, ensuring timely completion of projects and high-quality workmanship.
- Trained, supervised and developed team of service staff members to meet business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Trained and developed other service managers
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Book Keeper
King Soopers
08.2014 - 12.2017
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reported weekly on overages and shortages.
- Maintained an accurate count on all of the stores money
Head Clerk
King Soopers
12.2016 - 08.2017
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Supervised daily operations, delegating tasks appropriately to ensure efficient workflow throughout the store.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance. Coaching and developing all associates.
- Assisted service manager in meeting all goals in the front end
Customer Service Representative
King Soopers
12.2011 - 12.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
North Platte High School
North Platte, NE05.2011
Skills
- Order management
- Employee scheduling
- Supply ordering
- Food management experience
- Supervisory experience
- Food presentation
- Bakery operations
- Cake decorating
- Baking supervision
- Staff coaching and training
- Multitasking and prioritizing
- Handling complaints
- Critical thinking
- Relationship building
- Leadership development
Accomplishments
- Bakery Manager trainer for my district
- Service manager trainer for my district
Timeline
Bakery Manager
King Soopers
05.2021 - Current
Service Manager
King Soopers
03.2017 - 05.2021
Head Clerk
King Soopers
12.2016 - 08.2017
Book Keeper
King Soopers
08.2014 - 12.2017
Customer Service Representative
King Soopers
12.2011 - 12.2014
High School Diploma -
North Platte High School
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