BRITTANY ARMSTRONG
Health Information Manager
Hiram,GA
Summary
Goal-driven Health Information Manager with a distinguished understanding of electronic health record use, knowledge of HIPAA regulations, and professional standards of practice in medical records. Successful at effective interdepartmental communication and collaboration to minimize risk and effectively resolving issues. Enthusiastic professional eager to contribute to the teams success through hard work, attention to detail, and excellent organizational skills. Willing and motivated to learn, grow, and excel in the healthcare industry .
Overview
16
16
years of professional experience
Work History
Health Information Manager
Thomas Eye Group
Atlanta , GA
2016.01 - Current
- Responsible for day-to-day management and coordination of site-specific medical record services, consistent with established policy, regulatory requirements governing all state and federal laws, rules/regulations of licensing agencies within Joint Commission standards for quality of patient care.
- Assists in development and implementation of medical record practices policies and procedures to ensure timely, quality, and accurate delivery of medical record services.
- Manages, collects and analyzes patient data, ensures accuracy and privacy of patient records, manages and maintains databases, and generates and analyzes reports which health care providers rely upon to perform in their roles.
- Coordinates with vendors on projects and tasks outsourced and oversees all functions related.
- Responsible for coding, planning, organizing, controlling, coordinating and following up on all activities regarding patient information.
- Manage electronic health information system and storage systems to ensure they meet medical, legal, and ethical standards.
- Oversees compliance of18 locations to ensure Privacy Rule implementation and oversight of HIPAA Privacy statutes.
- Responsible for the development, implementation, maintenance and revision of Privacy & Security policies and procedures to protect confidential protected health information in accordance with Federal and State regulations.
- As Privacy Manager, typically notifies Compliance Officer, Security Officer and Compliance Team of any policies, procedures or implementation issues that need their review.
- Develops staff training on HIPAA policies, procedures and practices.
- Maintains updated Notice of Privacy Practices that is distributed in accordance with these procedures
- Has working knowledge of revenue cycle processes including appointments, eligibility, benefits, referrals and pre-authorizations.
- Maintained relationships with medical providers, suppliers and reporters.
- Reviewed recordkeeping procedures for retention of medical records for patients and doctors.
- Conducted education and HIPAA training activities for physicians, nursing staff and administrative personnel.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Investigates and responds to complaints regarding confidentiality of information.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
SHIFT LEADER/ SUPERVISOR
Seabreeze Seafood Restaurant
Douglasville , GA
2009.11 - 2019.11
- ServSafe certified
- Assist upper management with any team making decisions and revised training manual.
- Responsible for interviewing, hiring, and overall cleanliness and hygiene of restaurant (current health score 99), meeting OSHA standards.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff of 25 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
B.S - Biology
University of West Georgia
Carrollton, GA12.2014
Skills
- Operating Plans Development
- Employee Performance Evaluations
- Employee Training Program
- Critical Thinking
- Interdepartmental Functions Coordination
- Patient Health Information Access
- Policy and Program Development
- Electronic Health Records Systems
- Customer Satisfaction
- Customer Experience
- Active Listening
- Advanced communications skills ( Verbal and Written)
- Strong Leadership skills
- Advanced knowledge of HIPAA guidelines
- Highly organized
Timeline
Health Information Manager
Thomas Eye Group
2016.01 - Current
SHIFT LEADER/ SUPERVISOR
Seabreeze Seafood Restaurant
2009.11 - 2019.11
B.S - Biology
University of West Georgia
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