Brittany Armstrong
Summary
Experienced Project Manager excelling in UX Design Research Operations, Artificial Intelligence, and solving complex challenges through impactful design solutions, including human-centered research and user experience-focused initiatives. Proficient in developing and executing operations strategies for efficiency and quality, alongside expertise in prompt engineering and user research. Skilled in navigating the software development lifecycle and digital media project management, utilizing agile methodologies for innovation and efficiency. Demonstrated ability to align technology solutions with business goals, consistently exceeding client expectations through exceptional leadership, communication, and problem-solving skills. Collaborative and detail-oriented, delivering actionable insights crucial for business success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
UX Research Operations Project Manager (Contract)
HubSpot
08.2023 - 12.2023
- Managed all project life cycle phases, drafting comprehensive documentation and developing standard operating procedures for operational efficiency.
- Executed 20+ UX research projects, recruiting 7000 participants while maintaining a 68% participant quality rating, and enhancing research result reliability by 25%.
- Created 30+ communications to ensure 100% compliance and a 30% increase in response rates, while monitoring screeners/surveys, collecting 300+ metrics, and improving research document quality by 15%.
- Coordinated cross-functional teams to develop launch strategies for operations projects, analyzing customer requirements, identifying gaps, and developing solutions to meet needs.
- Implemented project plans, monitoring progress against schedule and budget goals to identify risks or areas for improvement, resulting in actionable insights in 80% of projects and a 20% efficiency improvement in decision-making.
- Managed participant processes, achieving a 95% satisfaction rate and an 80% increase in participant retention.
UX Design Operations Manager, Research & Analytics
Sonatype
11.2022 - 05.2023
- Planned and executed user research studies, including usability testing, surveys, and interviews, to extract valuable insights into user behaviors and needs, influencing design choices and prioritizing features based on research findings.
- Analyzed research data to identify trends, pain points, and opportunities for improvement, developing usability testing scenarios and prototypes to assess product usability, and conducting usability testing sessions to collect direct feedback from users and stakeholders.
- Collaborated with cross-functional teams to collect user requirements aligned with business objectives, translating gathered requirements into user-centered design solutions, and developing wireframes, user flows, and interactive prototypes to visualize and communicate user interface concepts, ensuring consistency and coherence across Sonatype products.
- Crafted clear and comprehensive reports and presentations to effectively communicate research insights, while championing user needs and collaborating with UX designers to craft compelling and intuitive design solutions.
- Implemented critical project manager duties, including planning and executing research studies, collaborating with cross-functional teams, analyzing research data, and developing clear reports and presentations to communicate insights.
Digital Project Manager
Health Union LLC
Remote, PA
05.2022 - 01.2023
- Managed 60+ digital media projects from inception to completion, resulting in a 40% increase in project efficiency, while maintaining and customizing 20 Rare Disease community websites on WordPress, driving a 25% improvement in user engagement.
- Regularly updated website content, contributing to a 25% enhancement in website performance and user experience, and successfully planned and delivered 5 mobile-friendly software solutions, achieving a 15% reduction in development time.
- Conducted weekly project status meetings to ensure effective communication and alignment with project goals, facilitating cross-collaboration among teams, leading to synchronized project delivery and a 20% improvement in team cohesion.
- Oversaw quality assurance and testing processes, ensuring bug-free launches and maintaining a 95% satisfaction rate among users, while also monitoring and evaluating project performance, implementing lessons learned for a 30% improvement in future project efficiency.
- Leveraged website, emails, social media, and blogs to set digital marketing strategies, and analyzed customer feedback loops from post-launch evaluations to drive changes in future releases.
Project Manager
Traka / Assa Abloy
Remote, FL
08.2021 - 04.2022
- Led strategic cross-functional initiatives and programs to drive organizational objectives, fostering team engagement and satisfaction in alignment with company values.
- Regularly engaged with key stakeholders to monitor progress, track outcomes, and address challenges, ensuring adherence to priorities and deadlines, resulting in enhanced visibility and proactive identification of resource constraints.
- Developed and implemented governance frameworks and procedures to enhance team cohesion and cooperation, laying the foundation for scalable expansion, while also championing agile methodologies to improve collaboration and efficiency by 30%.
- Established protocols for budget management and resource allocation, identifying areas for enhancement and proactively mitigating financial risks with a 95% success rate.
- Encouraged collaboration, creativity, and knowledge exchange among diverse functional domains, resulting in the implementation of cross-functional solutions that reduced project delays by 25%.
- Prepared comprehensive reports, presentations, and documentation to convey portfolio status and achievements to senior management and stakeholders, enhancing visibility for engineering and product teams and facilitating informed decision-making.
- Worked collaboratively with team members and stakeholders to ensure the seamless and efficient implementation of initiatives and transformational endeavors, adapting to changing priorities and managing risks and issues effectively, resulting in a 20% improvement in project success rates.
Education
Bachelor of Arts - English
Pace University
New York, NYSkills
- Agile Scrum
- Adobe Photoshop Figma Canva
- HTML CSS Python
- JIRA Confluence MS Project Asana Salesforce
- SaaS
- AI Prompt Engineering
- SDLC
- Project Planning Data Analysis
- Task Prioritization Logistics Coordination Process Improvement
- UX Design User Experience Testing Information Architecture
- MeasuringU Survey Monkey Usertestingcom
- Wireframing & Prototype Design Typography
- Wordpress SEO Optimization
Certification
- U.C. Berkeley Extension UX/UI Boot Camp, 1/2023 - 7/2023
- Certified Scrum Master, Scrum Alliance, 4/2021 - 4/2025
- Wharton Executive Education – Business Analytics: From Data to Insights Certificate, 4/2021
- New York State Life Insurance License, 3/2016 - 8/2024
Timeline
UX Research Operations Project Manager (Contract)
HubSpot
08.2023 - 12.2023
UX Design Operations Manager, Research & Analytics
Sonatype
11.2022 - 05.2023
Digital Project Manager
Health Union LLC
05.2022 - 01.2023
Project Manager
Traka / Assa Abloy
08.2021 - 04.2022
Bachelor of Arts - English
Pace University
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