Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Arnett

Indianapolis,IN

Summary

Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers. Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer several years of experience to new role dedicated to achieving exceptional results on tight timetables.

Overview

25
25
years of professional experience

Work History

American Senior Communities

Beech Grove, IN
07.2024 - Current
  • Develop and implement strategic marketing plans to drive patient admissions, increase occupancy, and enhance the facility’s reputation within the local community
  • Manage and optimize digital marketing campaigns across social media, SEO, and email marketing to raise brand awareness and attract potential patients
  • Cultivates and maintains relationships with referral sources, including hospitals, physicians, and healthcare professionals, to expand the facility’s referral network
  • Directs a team of marketing and admissions staff, providing leadership, training, and performance oversight to ensure high standards of service and admissions efficiency
  • Conducts market research and competitive analysis to identify new opportunities for growth and tailor marketing efforts to the needs of the local community
  • Lead admissions process improvements, streamlining procedures to enhance the patient experience while ensuring compliance with regulatory requirements
  • Collaborate with executive leadership and clinical teams to ensure seamless communication and alignment between marketing strategies and facility operations
  • Manage the facility’s reputation, responding to online reviews, inquiries, and concerns to maintain a positive public image
  • Develop and execute successful referral marketing programs, including incentives and partnerships, to drive admissions and build long-term relationships with referring professionals.

Senior Choice Plans

Insurance Agent
Indianapolis, IN
09.2023 - 07.2024
  • Responded to customer inquiries and problems to promote great service
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions
  • Engaged customers and provided high level of service by carefully explaining details about documents
  • Provided customers with information regarding plan features, pricing, and availability.

Enrollment Coordinator

Governers University
Indianapolis, IN
12.2021 - 07.2023
  • Created and maintained detailed records of student enrollment information
  • Assisted with the development of new policies related to enrollment procedures
  • Facilitated communication between students, faculty, advisors, and administrators
  • Advised students about different degree programs offered at the institution
  • Managed and updated student records
  • Addressed inquiries from current and prospective students regarding admission requirements
  • Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.

Supervisor of Referral Management

Indiana University Health Physicians
Indianapolis, IN
07.2019 - 09.2021
  • Monitored employee productivity to provide constructive feedback and coaching
  • Complied with company policies, objectives and communication goals
  • Reviewed completed work to verify consistency, quality and conformance
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues
  • Coached staff members to develop long-term career goals
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance
  • Provided guidance and direction to subordinates regarding job duties and responsibilities
  • Participated in conferences related to industry trends or organizational developments
  • Tracked progress on projects and provided timely feedback to staff members
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Individual Solutions Coordinator

Indiana University Health
Indianapolis, IN
03.2015 - 07.2019
  • Maintained records of customer needs and preferences
  • Booked hotel rooms, car rentals, and flights for company trips and conferences
  • Assisted with the development of marketing campaigns aimed at increasing sales volume
  • Assisted customers by phone and scheduled appointments and treatments
  • Provided technical guidance to staff on program requirements and procedures related to enrollment processes
  • Conducted initial eligibility screenings for Medicaid applicants
  • Assisted individuals with the completion of complex paperwork related to their application process
  • Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility
  • Collaborated with other departments within the organization in order to resolve issues relating to Medicaid eligibility requirements
  • Attended regular training sessions to stay updated
  • Promoted awareness of available government programs
  • Explained eligibility details and affordability options to patients with kindness and respect.

Flight Attendant

U.S. Air Force Reserve
Belleville, IL
02.2008 - 09.2015
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures
  • Participated in pre-flight briefings to discuss flight details, weather and service plans
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight
  • Demonstrated safety equipment and procedures to meet FAA guidelines
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies
  • Administered and coordinated emergency procedures or care, enhancing onboard safety
  • Took measures during unusual conditions to maximize safety of customers and crew
  • Conducted preflight checks to assess general condition and cleanliness of aircraft
  • Maintained database of in-flight entertainment and assisted passengers with selections
  • Greeted passengers, answered questions, and directed them to their seats
  • Adhered to company policies regarding security measures and protocol at all times
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols
  • Offered help with connecting flights or ground transportation upon arrival at destination airport
  • Completed paperwork related to passenger manifests accurately after each flight
  • Performed equipment inspections and maintained cabin cleanliness throughout flights
  • Completed detailed flight reports documenting incidents and customer feedback
  • Trained new Flight Crew Members on proper operation of aircraft systems and safety procedures
  • Maintained Top Secret Security Clearance.

Dental Assistant

Grissom, U.S. Air Force Reserve
Air Force Base, IN
07.2000 - 02.2008
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review
  • Laid out dental instruments and equipment before procedures
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration
  • Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists
  • Fabricated temporary crowns or bridges from impressions taken by the dentist
  • Took digital X-rays of teeth using radiographic equipment
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records
  • Updated patient records with new data and treatment information
  • Documented patient records during procedures and added notes taken to treatment chart.

Education

Associate of Applied Science - Marketing

Harrison College
Indianapolis, IN
09.2006

Associate of Applied Science - Dental Assisting

Inter-American Air Forces Academy
San Antonio, TX
01.2001

Skills

  • Diversity advocacy
  • Fundraising expertise
  • Policy analysis
  • Cultural history
  • Curriculum design
  • Recruitment strategies
  • Recruitment expertise
  • Community meeting arrangements

Timeline

American Senior Communities

07.2024 - Current

Senior Choice Plans

Insurance Agent
09.2023 - 07.2024

Enrollment Coordinator

Governers University
12.2021 - 07.2023

Supervisor of Referral Management

Indiana University Health Physicians
07.2019 - 09.2021

Individual Solutions Coordinator

Indiana University Health
03.2015 - 07.2019

Flight Attendant

U.S. Air Force Reserve
02.2008 - 09.2015

Dental Assistant

Grissom, U.S. Air Force Reserve
07.2000 - 02.2008

Associate of Applied Science - Marketing

Harrison College

Associate of Applied Science - Dental Assisting

Inter-American Air Forces Academy

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Brittany Arnett