Brittany Arrington
Forest Park,GA
Summary
To obtain employment with a reputable company. Motivated individual that provides a positive impact through focused work, attention to detail, and good time management skills. Detailed oriented and works with high degree of accuracy and ability to multitask. Handles confidential financial and personal information appropriately. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clerk
United States Post Office
10.2022 - Current
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Processed incoming and outgoing mail and packages according to established procedures.
- Created and maintained detailed records of all office activities.
Call Center Representative
Department of Revenue
12.2019 - 10.2022
- Handling incoming call from revenue generated taxation of citizens and businesses
- Responsible for the wide variety of taxes
- Answer any questions the taxpayer may have and inform the taxpayers of refund statuses
- Update information requested by the taxpayers
- Send taxpayers any requested forms that can be sent to the taxpayers
- Transfer taxpayers to the designated department that can assist them further if unable to assist.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Department Manager
Walmart Super Center
10.2010 - 12.2019
- Set Modulars, Price Changes, Change on-hands, Work backroom freight, Plan and set features, Work out-of-stock reports and supervise employees in the department
- Keeping track of inventory in the department.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Established clear performance expectations for staff members which led to increased accountability.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Security Officer
Chesley Brown
02.2019 - 12.2019
- Secure the building and ensure no unauthorized personnel is on the property
- Conduct a walk through, key in notes on activity going on within the building.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Conducted regular patrols of key areas to spot and control security concerns.
Medical Records Specialist
Change Healthcare
12.2018 - 02.2019
- Inbound and Outbound medical call center
- Provides information needed to office provider to retrieve medical charts
- Research problems and document information given from provider
- Maintains and update data entry
- Report any billing issues to the billing department
- Send out emails and fax documents to medical facilities
- Communicate with copy centers and office providers through voicemail, email and phone.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
Risk Specialist
Ingo Money
08.2017 - 10.2017
- Money Risk Specialist, a critical part of an essential and growing financial organization
- Under the supervision of a Risk Center Supervisor, the Risk Specialist is responsible for verifying information for clients by evaluating presented financial information and preventing fraud
- Specialist must possess the ability to learn quickly and utilize company systems to address the needs of the clients in a timely manner.
- Improved risk management processes by conducting thorough reviews and identifying potential areas of concern.
- Increased transparency in risk reporting by implementing a centralized system for tracking and managing identified risks.
- Investigated allegations to check validity and recommend actions to minimize risk.
Jail Officer
Riverside Regional Jail
05.2017 - 05.2017
- Supervise inmates and ensure no contraband enters the housing unit
- Keep count of inmates coming and going out of the housing unit
- Report suspicious activity to Sgt
- Write charges for inmates with behavioral issues.
- Assisted in crisis situations by utilizing de-escalation techniques and adhering to established protocols.
- Improved inmate behavior by implementing consistent disciplinary policies and maintaining clear communication.
- Provided timely responses during emergencies, ensuring appropriate action was taken according to established procedures.
- Conducted routine patrols throughout the facility to deter potential incidents of violence or disorderly conduct among inmates.
- Managed daily operations within assigned housing units while maintaining compliance with institutional policies and regulations.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Oversaw conduct of 100 prisoners to prevent escapes or violent behavior.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 100 inmates simultaneously.
Medical Assistant
Hematology and Oncology building
10.2012 - 09.2013
- Vital Signs, Patient Scheduling, Notating Medical History, Performing basic lab tests, Drawing blood, Book keeping, Preparing patients for examination.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Call Center Representative
Conquest Tech Solutions Inc
10.2011 - 01.2012
- Outbound call center using an automated system to conduct a survey call
- Enter details of every interaction in the system
- Follow up on calls that you left a voicemail with.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
High School Diploma -
Varina High School
Richmond, VA06.2006
Associate's degree - Medical Assisting
Centura College
Richmond, VA06.2013
Skills
- Microsoft (10 years)
- Customer Service (10 years)
- Excel (5 years)
- Medical Terminology (8 years)
- Vital Signs (8 years)
- Leadership Development (10 years)
- Management (2 years)
- Administrative Assistant (2 years)
- Communications (10 years)
- Written Communication (4 years)
- Organizational Development (10 years)
- Adaptability (10 years)
- Teamwork (10 years)
- Team Leader (3 years)
- Typing
- Stocking
- Organizational Skills
- Security
- Word
- Cash Handling
- HIPAA (10 years)
- Osha (10 years)
- Office Experience (2 years)
- Medical information (3 years)
- Medical Records
- Medical Office Experience
- Medical Billing
- Medical Billing
- Phone Etiquette
- Patient Care
- Medical Coding
- Insurance Verification
Accomplishments
Perfect Attendance, Dean's List and honor Roll
Certification
- First Aid Certification
- CPR Certification
Assessments
- Work Style: Reliability, Proficient, 11/01/2019
- Sales Fit, Proficient, 09/01/2019
- Retail Skills: Shelf Stocking, Expert, 08/01/2019
- Scheduling, Completed, 05/01/2019
- Retail customer service, Proficient, 08/01/2020
- Retail skills: Shelf stocking, Proficient, 08/01/2020
- Call center customer service, Familiar, 05/01/2019
- Customer service, Familiar, 06/01/2020
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
Employee of the Month - April 2017
Timeline
Clerk
United States Post Office
10.2022 - Current
Call Center Representative
Department of Revenue
12.2019 - 10.2022
Security Officer
Chesley Brown
02.2019 - 12.2019
Medical Records Specialist
Change Healthcare
12.2018 - 02.2019
Risk Specialist
Ingo Money
08.2017 - 10.2017
Jail Officer
Riverside Regional Jail
05.2017 - 05.2017
Medical Assistant
Hematology and Oncology building
10.2012 - 09.2013
Call Center Representative
Conquest Tech Solutions Inc
10.2011 - 01.2012
Department Manager
Walmart Super Center
10.2010 - 12.2019
High School Diploma -
Varina High School
Associate's degree - Medical Assisting
Centura College
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