Brittany Asencio
Cranston,RI
Summary
Maintain a professional appearance and demeanor and expertly complete assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
New England Dental
Providence, RI
08.2018 - Current
- Scheduling appointments/ New patient registrations
- Verifying new patient insurance and eligibility coverage
- Engage with customers, begin a conversation, build rapport, and handle objections
- Submitting payroll for a staff of 5
- Analyze and resolve customer inquiries
- Submitting Care Credit Applications for patients
- Submitting insurance claims and receiving insurance payments
- Consults with patients with no insurance setting up payment plans
- Ordering office supplies
- Sending patient cases to laboratory's
Student Finance Loan Processor (Seasonal Position)
Citizen Bank
Warwick, RI
05.2018 - 08.2018
- Timely processing of student loan and education refinance loan applications from submission to disbursement while maintaining compliance with bank and investor requirements
- Data entry, collect and review loan documents to satisfy loan conditions and resolve issues accordingly
- Make outbound calls to customers to follow up on needed documents to complete application in process
- Ensure completeness of student loan documentation in accordance with bank policy and lending regulations
- Work with schools to obtain approved certification validation required
- Ensure Quality Assurance process is in place and adhered to prior to loan disbursement.
Call Center Representative (Seasonal Position)
Customer Service Health Care, Insurance Automated Health Systems
East Providence, RI
11.2017 - 02.2018
- Helping families with Coverage plan selection, and re-enrollment assistant for all health carriers
- Verifying and explaining benefits to families and assisting them with an missing documents to complete applications
- Pre-Authorization till payments were made
- Premiums and Billing, data entry, and problem solving
- Constant Communication with Carriers Neighborhood Health Plan, Blue Cross Blue Shield, United Health Care, TUFTS
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Office Manager
Monimen INC
Providence, RI
08.2016 - 10.2017
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, make cash orders, and address complaints
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases and receive and process cash or credit payment
- Communicated with company bank for large cash shipments
- Check verifications
- Scheduling for a team of 15 plus crew members
- Created, maintained and updated filing systems for paper and electronic documents.
Call Center Representative/Dispatcher
AAA
Providence, RI
09.2014 - 08.2016
- Provide customers with information about local roads or highways
- Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due
- Collect payments from customers via debit/credit cards and make change on customer accounts
- Assisting drivers in a timely manner, and answering multiple phone lines
- Contacting members in a timely manner with and updated ETA's and status change
- Assist numerous dispatchers with problem calls and station issues
- Cross-trained and provided back-up for other customer representatives when needed
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Responded to customer calls and emails to answer questions about products and services.
Education
GED -
Cranston Adult Education Program
Cranston, RI03.2016
Skills
- Customer service
- Multi-line
- Multi-line phone
- Data entry
- Exchange
- Excel
- Outlook
- Microsoft word
- Word
- Detail oriented
- Scheduling
- Typing
- Receptionist
- Payroll
- Billing
- Microsoft Excel
- Quickbooks
- Service skills, Data entry, experienced office production, planning and expediting
- Proficient in
- Microsoft Word/Excel/Outlook/Dentrix/Dental Exchange Management Desktop
- Experienced in maintaining electronic and paper files
- Self-Motivated
- Communication skills
- Type 55wpm with 96% accuracy
Timeline
Front Desk Receptionist
New England Dental
08.2018 - Current
Student Finance Loan Processor (Seasonal Position)
Citizen Bank
05.2018 - 08.2018
Call Center Representative (Seasonal Position)
Customer Service Health Care, Insurance Automated Health Systems
11.2017 - 02.2018
Office Manager
Monimen INC
08.2016 - 10.2017
Call Center Representative/Dispatcher
AAA
09.2014 - 08.2016
GED -
Cranston Adult Education Program