Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Asencio

Cranston,RI

Summary

Maintain a professional appearance and demeanor and expertly complete assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

New England Dental
08.2018 - Current
  • Scheduling appointments/ New patient registrations
  • Verifying new patient insurance and eligibility coverage
  • Engage with customers, begin a conversation, build rapport, and handle objections
  • Submitting payroll for a staff of 5
  • Analyze and resolve customer inquiries
  • Submitting Care Credit Applications for patients
  • Submitting insurance claims and receiving insurance payments
  • Consults with patients with no insurance setting up payment plans
  • Ordering office supplies
  • Sending patient cases to laboratory's

Student Finance Loan Processor (Seasonal Position)

Citizen Bank
05.2018 - 08.2018
  • Timely processing of student loan and education refinance loan applications from submission to disbursement while maintaining compliance with bank and investor requirements
  • Data entry, collect and review loan documents to satisfy loan conditions and resolve issues accordingly
  • Make outbound calls to customers to follow up on needed documents to complete application in process
  • Ensure completeness of student loan documentation in accordance with bank policy and lending regulations
  • Work with schools to obtain approved certification validation required
  • Ensure Quality Assurance process is in place and adhered to prior to loan disbursement.

Call Center Representative (Seasonal Position)

Customer Service Health Care, Insurance Automated Health Systems
11.2017 - 02.2018
  • Helping families with Coverage plan selection, and re-enrollment assistant for all health carriers
  • Verifying and explaining benefits to families and assisting them with an missing documents to complete applications
  • Pre-Authorization till payments were made
  • Premiums and Billing, data entry, and problem solving
  • Constant Communication with Carriers Neighborhood Health Plan, Blue Cross Blue Shield, United Health Care, TUFTS
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.

Office Manager

Monimen INC
08.2016 - 10.2017
  • Answer telephones, direct calls, and take messages
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, make cash orders, and address complaints
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
  • Greet customers and ascertain what each customer wants or needs
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Communicated with company bank for large cash shipments
  • Check verifications
  • Scheduling for a team of 15 plus crew members
  • Created, maintained and updated filing systems for paper and electronic documents.

Call Center Representative/Dispatcher

AAA
09.2014 - 08.2016
  • Provide customers with information about local roads or highways
  • Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due
  • Collect payments from customers via debit/credit cards and make change on customer accounts
  • Assisting drivers in a timely manner, and answering multiple phone lines
  • Contacting members in a timely manner with and updated ETA's and status change
  • Assist numerous dispatchers with problem calls and station issues
  • Cross-trained and provided back-up for other customer representatives when needed
  • Worked under strict deadlines and responded to service requests and emergency call-outs
  • Responded to customer calls and emails to answer questions about products and services.

Education

GED -

Cranston Adult Education Program
Cranston, RI
03.2016

Skills

  • Customer service
  • Multi-line
  • Multi-line phone
  • Data entry
  • Exchange
  • Excel
  • Outlook
  • Microsoft word
  • Word
  • Detail oriented
  • Scheduling
  • Typing
  • Receptionist
  • Payroll
  • Billing
  • Microsoft Excel
  • Quickbooks
  • Service skills, Data entry, experienced office production, planning and expediting
  • Proficient in
  • Microsoft Word/Excel/Outlook/Dentrix/Dental Exchange Management Desktop
  • Experienced in maintaining electronic and paper files
  • Self-Motivated
  • Communication skills
  • Type 55wpm with 96% accuracy

Timeline

Front Desk Receptionist

New England Dental
08.2018 - Current

Student Finance Loan Processor (Seasonal Position)

Citizen Bank
05.2018 - 08.2018

Call Center Representative (Seasonal Position)

Customer Service Health Care, Insurance Automated Health Systems
11.2017 - 02.2018

Office Manager

Monimen INC
08.2016 - 10.2017

Call Center Representative/Dispatcher

AAA
09.2014 - 08.2016

GED -

Cranston Adult Education Program
Brittany Asencio