Maintain a professional appearance and demeanor and expertly complete assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
New England Dental
08.2018 - Current
Scheduling appointments/ New patient registrations
Verifying new patient insurance and eligibility coverage
Engage with customers, begin a conversation, build rapport, and handle objections
Submitting payroll for a staff of 5
Analyze and resolve customer inquiries
Submitting Care Credit Applications for patients
Submitting insurance claims and receiving insurance payments
Consults with patients with no insurance setting up payment plans
Timely processing of student loan and education refinance loan applications from submission to disbursement while maintaining compliance with bank and investor requirements
Data entry, collect and review loan documents to satisfy loan conditions and resolve issues accordingly
Make outbound calls to customers to follow up on needed documents to complete application in process
Ensure completeness of student loan documentation in accordance with bank policy and lending regulations
Work with schools to obtain approved certification validation required
Ensure Quality Assurance process is in place and adhered to prior to loan disbursement.
Call Center Representative (Seasonal Position)
Customer Service Health Care, Insurance Automated Health Systems
11.2017 - 02.2018
Helping families with Coverage plan selection, and re-enrollment assistant for all health carriers
Verifying and explaining benefits to families and assisting them with an missing documents to complete applications
Pre-Authorization till payments were made
Premiums and Billing, data entry, and problem solving
Constant Communication with Carriers Neighborhood Health Plan, Blue Cross Blue Shield, United Health Care, TUFTS
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Responded to customer calls and emails to answer questions about products and services.
Office Manager
Monimen INC
08.2016 - 10.2017
Answer telephones, direct calls, and take messages
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, make cash orders, and address complaints
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
Greet customers and ascertain what each customer wants or needs
Compute sales prices, total purchases and receive and process cash or credit payment
Communicated with company bank for large cash shipments
Check verifications
Scheduling for a team of 15 plus crew members
Created, maintained and updated filing systems for paper and electronic documents.
Call Center Representative/Dispatcher
AAA
09.2014 - 08.2016
Provide customers with information about local roads or highways
Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due
Collect payments from customers via debit/credit cards and make change on customer accounts
Assisting drivers in a timely manner, and answering multiple phone lines
Contacting members in a timely manner with and updated ETA's and status change
Assist numerous dispatchers with problem calls and station issues
Cross-trained and provided back-up for other customer representatives when needed
Worked under strict deadlines and responded to service requests and emergency call-outs
Responded to customer calls and emails to answer questions about products and services.
Education
GED -
Cranston Adult Education Program
Cranston, RI
03.2016
Skills
Customer service
Multi-line
Multi-line phone
Data entry
Exchange
Excel
Outlook
Microsoft word
Word
Detail oriented
Scheduling
Typing
Receptionist
Payroll
Billing
Microsoft Excel
Quickbooks
Service skills, Data entry, experienced office production, planning and expediting
Proficient in
Microsoft Word/Excel/Outlook/Dentrix/Dental Exchange Management Desktop
Experienced in maintaining electronic and paper files