Brittany Ates
Military Enrollment Advisor
Houston,TX
Summary
Knowledgeable Enrollment Advisor adept at helping students with applications and admissions. Detail-oriented and disciplined with excellent communication and multitasking abilities. Ready to bring four years' experience and take on a challenging new role.
Overview
14
14
years of professional experience
Work History
Military Enrollment Advisor - Remote
National University
01.2022 - Current
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Provided support and guidance to students experiencing academic and personal troubles.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Assisted students in selecting courses to align with interests and abilities.
- Met or exceeded enrollment and retention goals consistently.
- Finalized and processed enrollment applications.
- Helped students complete applications and navigate admissions processes.
- Managed 40-50 calls per day to reach out to prospective students
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Communicated details about available classes, materials and services.
- Reached out to applicants via calls, texts, emails and social media.
HR Service Representative
Employment And Training Center
07.2020 - 12.2021
- Market and offer business solutions, talent development and other workforce services to employers.
- Create thorough and accurate job postings that will attract quality applicants and build customer.
- Document detailed records of all customer interactions in management information systems
- Work with employers, community partners, and Workforce Solutions staff to create & manage events on the Easy Virtual Fair platform.
- Ensure confidentiality of documents and personal identifying information by complying with industry standards and guidelines as well as incorporating best cyber security practices
- Research and monitor community trends that indicate need for services in HR or talent development.
- Communicate best practices and customer feedback with partners and team on assigned projects.
- Develop and maintain constructive and cooperative working relationships with community and workforce partners.
- Conduct orientations on Workforce Solutions services at meetings and networking events
- Keep apprised of Workforce Solutions services and HR trends impacting Gulf Coast Region
- Participate in special projects as assigned.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.
Territory Sales Manager
Premium Retail Services
04.2018 - 06.2020
- Focusing on growing and developing existing public sector clients, together with generating new business in this sector
- Built and led talented sales team of multiple professionals and locations committed to propelling performance within East Texas and Houston region via strategic representation
- Management and development of wireless carrier dealer network such as Verizon, AT&T, and Sprint in assigned territory.
- Responsibilities include, but are not limited to, prospecting, establishing new dealers, setting objectives, ensuring dealers meet established objectives, training of sales and management staff, coordinating carrier floor display phones, coordinating dealer financing agreements and training/promotion of sales programs at local level.
- Working directly with client partner Wal-Mart front-line employees, coaches, supervisors, managers and center leadership
- Manage Work/Time
- Utilized wide variety of methods to generate candidates, including web based sourcing, internet postings, internal and external networking, job fair events and referral programs
- Create quarterly and annual action plans based upon opportunities identified within territory and in line with company goals and objectives
- Advising on existing and potential customer service issues and improvement measures by analyzing and reporting on carrier impact of product problems
- Managed over 200 accounts within Southeast Houston territory
Retail Sales Consultant
AT&T Inc.
10.2015 - 02.2017
- Top performing sales in wireless for 2016 and 2017
- Maintain knowledge of multiple carrier plans and compare with confidence of others
- Familiar with all available phones and upcoming models
- Explain options to customers and recommend best fit choices
- Offered accessories and insurance to improve sales
- Collaborate in team environment to ensure work is evenly distributed customers are effectively served, and revenue options are maximized
- Increased YOY sales by 15% and grew margins by effectively introducing new products within 3 months
Store Manager
Stage Stores
07.2010 - 10.2015
- Achieving and exceeding all qualitative costs quantitative (KPI) targets for store as defined by company. Increased sales by 40%
- Executing monthly staff performance evaluations to make necessary improvements .Average productivity increased 19% over previous year
- Conducted effective behavior based sale huddle daily team to focus on behaviors that would convert to sales
- Coached individual team performance daily utilizing behavioral based coaching and role play techniques
- Effective monitored and secured company assets reducing shrinkage well below company percentage
- Excelled in building and motivating management and hourly teams. Developed many entry-level associates to leadership positions and quickly became one of primary trainers of new store managers across district.
Education
Bachelor Of Arts In General Studies - Business Management
Southern New Hampshire University
Hooksett, NHAssociate of Applied Science - Marketing
Southern New Hampshire University
Hooksett, NH09.2021
Certificate - Paralegal Studies
Kilgore College
Kilgore, TX05.2010
Skills
- Retail Store Operations
- Teamwork/Collaboration
- Merchandising Strategies
- Database Management
- Business Development
- Account Management
- Client Service Management
- Direct Sales
- Sales Reporting
- B to B Sales
- Recruitment
- Marketing
- Client relationship management
- Relationship building and management
- Enrollment Processing
- Customer Relationship Management
- Enrollment Requirements
- Admissions Processes
- Higher Education
- Team Leadership Skills
- Enrollment Assistance
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekFlexible work hoursWork from home optionTimeline
Military Enrollment Advisor - Remote
National University
01.2022 - Current
HR Service Representative
Employment And Training Center
07.2020 - 12.2021
Territory Sales Manager
Premium Retail Services
04.2018 - 06.2020
Retail Sales Consultant
AT&T Inc.
10.2015 - 02.2017
Store Manager
Stage Stores
07.2010 - 10.2015
Bachelor Of Arts In General Studies - Business Management
Southern New Hampshire University
Associate of Applied Science - Marketing
Southern New Hampshire University
Certificate - Paralegal Studies
Kilgore College
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