Brittany Atkins
Indianapolis,IN
Summary
Customer Care Representative with strong skills in data analysis and problem solving. Proven ability to enhance operational efficiency through data-driven insights. Seeking to transition from front-facing roles to a focus on data analysis operations.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
Anthem
Indianapolis, Indiana
08.2013 - Current
- Assisted customers with inquiries through phone and chat support.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Education
Certificate - Data Analytics
Coursera
Online08-2025
High School Diploma -
Arsenal Technical HS
Indianapolis05-2006
Skills
- Data analysis
- Problem solving
- Team collaboration
- Microsoft Excel
- Communication skills
- Decision trees
- Issue follow up
- Time management
- Email communication
- Data entry
- Documentation and reporting
- Multitasking and organization
Timeline
Customer Care Representative
Anthem
08.2013 - Current
Certificate - Data Analytics
Coursera
High School Diploma -
Arsenal Technical HS