Manager, IT- Business Operations (IT Business Analyst)
CVS Healthcare
- Application development environment experience with Agile development practices, including Scrum
- Applied EDF- Enterprise Delivery Framework methodology to Identify internal procedures and tools and identifying areas for methodology improvement
- Including, documenting and storing all appropriate documentation in the respective repositories
- Contribute collaboration to the design and mapping of data conversion strategies
- Participated in collaborative requirement, system and data design sessions with the user community, technical architecture resources, and development resources
- Complete project activities on time and within budget, and proactively identifies and communicates issues that may jeopardize milestones or project budget to the Project Manager and Scrum master
- Experience using SQL for data analysis
- Provide technical support (internal & external clients), developers and QA Testing teams
- Facilitate proactive and timely communication between internal and external stakeholders
- Onboard and implement new eligibility files and PBM integrations with established and new external vendors
- Manage relationships with external clients and vendors to streamline the implementation & renewal process
- Prioritize and manage multiple projects and support tickets simultaneously
- Designed configuration and training for online enrollment tools
- Customer-focused, with demonstrated ability to understand and align to the strategic impact/value of the business needs and the flexibility to quickly adjust to changing needs and priorities
- Provide detailed understanding of the business strategies needs and process within aligned domain; clearly explain them to the delivery team
- Collaborate with project team, business user groups, technical systems groups and external clients
- Gather and document business and technical requirements, facilitate evaluation and selection of solutions, developing and deploying testing, training and documentation
- Assist in design and development of new and improved processes, tools and system enhancements to support business unit requirements
- Partnered with customer and IT colleagues to design, develop and execute all test plans associated with deploying a solution
- Collaborated with IT developers in testing for system fixes, new releases and enhancements, changes and implementations, in order to ensure functionality and user acceptance
- Provide a key role in the analysis and design of system solutions from business and technical perspectives
- Prioritize and categorize defect/bugs and enhancement requests
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Collaborated with cross-functional teams to define product requirements and roadmap objectives.
- Analyzed customer feedback to inform product decisions, prioritize feature requests, and develop user stories.
- Created detailed documentation on product specifications, use cases, and release notes.