Summary
Overview
Work History
Education
Skills
Timeline
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BRITTANY AUDETTE

Denver,NC

Summary

Administrative assistant of 8 years looking to build a long-term career with opportunities to grow. I would like to enhance my educational and professional skills as well as assisting customers with their needs.

Overview

13
13
years of professional experience

Work History

Purchasing Assistant

Gerdau
Charlotte, NC
01.2017 - 12.2017
  • Guaranteed timely delivery of merchandise through consistent communication with distribution centers and vendors.
  • Established and managed supplier and vendor relationships.
  • Oversaw supplier related activities and monitored supplier performances.
  • Oversaw purchase order shipments by managing deadlines and cancellation dates.
  • Processed, reviewed and tracked replenishment orders using ASA and SAP.

SALES ADMIN

Gerdau
CHARLOTTE, North Carolina
01.2015 - 12.2017
  • My responsibilities as a Sales Admin included ordering materials for customers and making sure they were delivered as scheduled
  • I was also over accounts receivables and accounts payable for two different locations.
  • Created and maintained reports, documents and presentations to assist with administrative support.
  • Cross-trained to support other teams to meet operational needs and team deadlines.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
  • Created and implemented standard operating procedures for records handling.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Updated tracking spreadsheets with latest sales and production schedule.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors to purchase and set up equipment and services.
  • Established administrative work procedures to track staff's daily tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Used Microsoft, ASA, Oracle, and SAP to prepare various correspondence, reports and other written material.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Successfully completed special projects to exceed goals of both the sales, engineering, and production department and overall organization.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Managed three calendars to strategically coordinate meetings, appointments and events.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Maximized clerical staff productivity by reorganizing training program.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Bartender/ Manager

Two Trees Sports Bar & Grill
Denver, NC
10.2020 - Current
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
  • Trained five new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Updated drink menu with creative cocktails, contemporary wines and craft beers.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained five new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Server / Bartender

Mac’s Speed Shop
Cornelius, NC
05.2019 - 10.2020
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Answered customers' questions, recommended items and recorded order information.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked over numerous IDs to verify ages and uphold North Carolina liquor laws.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Checked guests' identification before serving alcoholic beverages.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Served beer, liquor and wine beverages and offered refills.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Supported needs of ten- person wait staff who attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality.

ADMINISTRATIVE ASSISTANT

GERDAU
09.2009 - 01.2015
  • My responsibilities included scheduling deliveries while communicating with the customer
  • I also handled payroll, drivers logs, printing tags for the product
  • During this time I was given a different position as a Nuclear Administrative, where I handled all paperwork for the Nuclear products.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed relational database to store information for reference, reporting and analysis.
  • Booked airfare, hotel and ground transportation to coordinate office travel.
  • Screened visitors and issued badges to maintain safety and security.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Interacted with vendors to purchase and set up equipment and services.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Maintained company handbook to outline policies and provide insights to company mission and values.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Scheduled office meetings and client appointments for staff teams.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Set up conference rooms, technology and materials to facilitate meetings.
  • Created presentations to inform, motivate and persuade internal and external audiences.
  • Leveraged accounting software to manage expenses and keep track of finances.
  • Edited documents to improve accuracy of language, flow and readability.
  • Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.

Education

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EARLY CHILDHOOD EDUCATION, GASTON COLLEGE

Skills

Proficient inundefined

Timeline

Bartender/ Manager

Two Trees Sports Bar & Grill
10.2020 - Current

Server / Bartender

Mac’s Speed Shop
05.2019 - 10.2020

Purchasing Assistant

Gerdau
01.2017 - 12.2017

SALES ADMIN

Gerdau
01.2015 - 12.2017

ADMINISTRATIVE ASSISTANT

GERDAU
09.2009 - 01.2015

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EARLY CHILDHOOD EDUCATION, GASTON COLLEGE

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