Brittany Austin
Deltona,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Orders Management
AdventHealth
Gordon, Georgia
08.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Indexing all orders that come in
- Working with providers office to make sure we have the correct patient information
Assistant Customer Service Manager
Timber Ridge Group LCC
Orlando, FL
01.2020 - 08.2023
- Updated CRM system to ensure accurate and current information.
- Maintained Google Docs for streamlined document sharing and collaboration.
- Responded to representatives via Skype, addressing inquiries promptly.
- Assisted employees with questions to enhance support and efficiency.
- Handled incoming calls to provide timely assistance.
Customer Service Representative
Maxium Inc
Winter Park, FL
02.2015 - 01.2020
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ04.2020
High School Diploma -
Oviedo High School
Oviedo05.2011
Certifcate - Medical Billing And Coding
Florida Technical College
Orlando, FLBachelor of Science - Healthcare Administration
Pima Medical Institute
ArizonaSkills
- Team leadership and coordination
- Administration and reporting
- Account management
- Customer service and support
- Computer proficiency
- MS Office applications
- Order management
- Time management
- Attention to detail
Timeline
Orders Management
AdventHealth
08.2023 - Current
Assistant Customer Service Manager
Timber Ridge Group LCC
01.2020 - 08.2023
Customer Service Representative
Maxium Inc
02.2015 - 01.2020
Associate of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Oviedo High School
Certifcate - Medical Billing And Coding
Florida Technical College
Bachelor of Science - Healthcare Administration
Pima Medical Institute