Brittany Austin Ward
Richmond,Virginia
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Bath & Body Works
Richmond, VA
07.2022 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Sales associate
Designer Shoe Warehouse
Richmond, VA
01.2023 - 07.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
Front End manager
Habit Burger & Grill
Richmond, VA
09.2021 - 01.2022
- Cultivated strong customer relations and developed effective customer service standards.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
02.2013 - 10.2014
Education
Associates in Medical Assistant -
Fors College
10.2014
General Studies -
Hermitage High School
Skills
- Recruiting and Interviewing
- Task Delegation
- Product and Service Knowledge
- Employee Scheduling
- Sales Monitoring
- Sales Growth
- Workload Management
- Marketing Knowledge
- Customer Relations
- Staff Training and Development
Timeline
Sales associate
Designer Shoe Warehouse
01.2023 - 07.2023
Assistant Manager
Bath & Body Works
07.2022 - Current
Front End manager
Habit Burger & Grill
09.2021 - 01.2022
02.2013 - 10.2014
Associates in Medical Assistant -
Fors College
General Studies -
Hermitage High School
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