Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Brittany Avery

Customer service
Lexington,TN

Summary

Professional and industrious Customer Service Representative bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Professional Medical Assistant skilled at multi-tasking and working independently with versatility as well as exceptional patient care. Excels in calendar management, scheduling, data entry and database administration. Detailed and precise when entering classified data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Beech Lake Animal Hospital
09.2019 - 11.2021
  • Check clients in and out of office, schedule appointments and update/add demographics, answer phone calls, call prescription medications in to pharmacy, approve online med refills
  • Helped clients with recommendations on meds or food to use and try, order RX food weekly, file charts and documents
  • I assisted the Doctor with C-section surgery and stimulated, cleaned, and observed health of newborn puppies.
  • Assisted in the back clinic with nail trims, giving injections, holding animals, assisted in shave downs in different big dogs, stocking medicine and taking inventory
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Customer Service Associate

Baja Southwest Grill
06.2018 - 09.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Created appealing food arrangements for party trays and specialized orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Customer Service Representative

HOME MEDICAL PRODUCTS
02.2018 - 03.2019
  • Booked appointments for clients to pickup medical equipment at the nearest location
  • Resolved issues with insurance coverage by working with the physicians to obtain prior authorization for medical equipment
  • Verified patient insurance coverage and benefits for medical equipment orders
  • Responded to inquiries and issues regarding equipment orders, delivery, and maintenance
  • Collected and documented orders in patients chart with diagnosis codes for insurance claim submissions
  • Provided patients with size fittings and instructions on how to apply or use devices
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
  • Managed large volume of medical claims on daily basis.
  • Paid or denied medical claims based upon established claims processing criteria.
  • Used administrative guidelines as resource or to answer questions when processing medical claims.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Effective liaison between customers and internal departments.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Front Office Coordinator

Express Employment
12.2017 - 04.2018
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Entered and maintained departmental records in company database.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collect patient and client documents and information upon referral.
  • Handled office supply orders and inventorying.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Operated laboratory equipment and instruments correctly to conduct tests.
  • Verified applicant references and employment details.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Maintained filing system of current, prospective and future positions.
  • Operated and maintained applicant tracking and candidate management systems.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Monitored office supplies by checking inventory and placing orders.

Medical Assistant

Fast Pace Urgent Care
10.2013 - 02.2014
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Prepared initial patient charts for admission.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Collected and transported specimens to prepare for lab testing.
  • Taught patients and families to use at-home medical equipment.
  • Documented test results using computerized and manual transcription methods.
  • Analyzed testing results based on established indicators, submitting findings to central lab database.
  • Carefully handled and disposed of biological hazardous materials following strict safety procedures to avoid contamination.
  • Inspected bodily fluids and tissues to detect infectious agents such as bacteria, viruses, fungi and parasites.

Medical Assistant

Delta Convienent Care
07.2013 - 08.2013
  • Verified patient information by interviewing patient; recording medical history; confirming purpose of visit
  • Prepared patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary
  • Operate electrocardiogram (EKG), and other equipment to administer routine diagnostic tests
  • Answered the phones and verified insurance, scheduled appointments and checked in/out patients using Allscripts Software
  • Drew blood and administered injections.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked and organized exam rooms and medical equipment.

Clinical Technician

Total Vision
01.2011 - 01.2012
  • Assisted the Doctor with exams and Scribed for the doctor by documenting chief complaints and exam results.
  • Checked patient's visual acuities, performed visual field test, OCT test and diagnostic procedures.
  • Called patient medication prescriptions in to pharmacies and authorized prescription refills.
  • Gave patients their test results and any necessary instructions to follow.
  • Performed patient work-ups and assisted in minor office procedures.
  • Worked with physicians in patience care excellence.
  • Liaised with patients regarding medical records and answered questions pertaining to evaluations.
  • Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
  • Collaborated with healthcare providers and administrators in proper testing.
  • Monitored patients and maintained detailed records for physician review.
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Recorded patient care by maintaining detailed patient notes on treatments prescribed and test results.
  • Documented each patient case with updates in computer system.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Communicated with physicians to provide updates on patient care.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Answered questions from patients via email, phone and in person.
  • Completed patient referrals to other medical specialists.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Ordered and executed various tests, analyses and diagnostic images to provide information on patient condition.
  • Used intake and screening instruments to conduct assessment of needs and to obtain complete medical history.
  • Monitored practice budget closely to prepare financial reports for monthly board of directors meetings.
  • Decontaminated and sanitized all equipment, instruments and supplies.
  • Located disease markers and outlined findings in thorough reports for clinicians.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Certified Pharmacy Technician

Family Pharmacy
01.2008 - 08.2009
  • Receive written prescription or refill requests and verify that information is complete and accurate
  • Establish or maintain patient profiles, including lists of medications taken by individual patients
  • Maintain proper storage and security conditions for drugs
  • Answer telephones, responding to questions or requests
  • Pre pack bulk medicines fill bottles with prescribed medications, and type and affix labels
  • Mix pharmaceutical preparations, according to written prescriptions.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Certified Pharmacy Technician

Jones Pharmacy
10.2006 - 02.2007
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Set up and modified patient profiles in RX30 system to include current information such as medications and insurance details.

Bank Teller

Community Bank
01.2006 - 10.2006
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Stocked supplies for customers and personal teller station.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Education

Diploma - Medical Assistant

Allied Health Institute
Plantation, FL
09.2013

Diploma - Pharmacy Technology

Tennessee College of Applied Technology - Jacksboro
Jacksboro, TN
10.2005

High School Diploma -

Lexington High School
2004

Skills

  • Allscripts
  • Experience Administering Injections
  • Pharmacy Technician Experience
  • Medical Records
  • Venipuncture
  • Medical Office Experience
  • Patient Care
  • Medical Scheduling
  • Insurance Verification
  • Vital Signs
  • Laboratory Experience
  • Computer Skills
  • Anatomy Knowledge
  • Triage
  • Nursing
  • Phlebotomy
  • Medical Terminology
  • Medical Coding
  • Order Entry
  • Medical Billing
  • Computer Operation
  • Documentation review
  • Additional Information
  • HIGHLIGHTS OF QUALIFICATIONS:
  • Excellent Clinical and Laboratory Skills
  • Knowledgeable of Medical Terminology
  • Strong communication, interpersonal and organizational skills
  • Medical Insurance
  • Patient Greeting
  • Benefit Assessment
  • Family Medicine
  • Demographics Information
  • Office Equipment Operation
  • Telephone Skills
  • Problem-Solving Skills
  • Cash Handling
  • Time Management
  • Operational Requirements
  • Customer Inquiries
  • Information Updates
  • Document Control
  • Administrative Skills
  • Microsoft Office
  • Bank Deposits
  • Organization Skills
  • Postoperative Care
  • Patient Information Collection
  • Reviewing Patient Information
  • Patient Correspondence
  • Office Workflow Support
  • Correspondence and Office Documents
  • Maintaining Office Records
  • High-Volume Environments
  • Customer Transactions
  • Visitor and Customer Relations
  • Electronic Medical Record
  • Software Applications
  • Referral Verification
  • Exam Room Preparation
  • Records Maintenance
  • Medical Records Management
  • Front Desk Operations
  • HIPAA Guidelines
  • Claim Verifications
  • Medical Billing and Coding
  • Call Transfers
  • Clerical Support
  • Pre-Hospital Care
  • Patient Callbacks
  • Medical Information Software
  • Medical Transcription
  • Office Supplies and Inventory
  • Room Sanitization
  • Client Satisfaction
  • Patient Reception Management
  • Quality Patient Care
  • Reading Comprehension
  • Co-Payment Collection
  • Checking Patient Details
  • Patient Intakes
  • Patient History Documentation
  • Appointment Scheduling
  • Patient Referral
  • Medical Writing
  • Healthcare Administration
  • Computerized Maintenance Management Systems
  • Insurance Claims
  • Record Processing
  • Telephone Etiquette
  • Reminder Calls
  • Patient Scheduling
  • Typing and Filing
  • Patient Relations
  • Inpatient Care
  • Allscripts
  • Accurate Recordkeeping
  • Patient Health Information Access
  • Outpatient Procedures
  • Prescription Refills
  • Patient Data Processing
  • Regulatory Documentation
  • EHR Software
  • Order Purchasing
  • Medical Histories and Vital Statistics
  • Pharmacy Correspondence
  • Patient Eligibility Requirements
  • Knowledgeable about Diseases
  • Telephonic Triage
  • Advising Patents
  • Medical Records Verification
  • Patient Database Maintenance
  • Payment Scheduling and Collection
  • Calendar and Appointment Management
  • Patient Interviews
  • Adaptable and Flexible
  • Office Coordination
  • Answer Telephones
  • Practitioner Support
  • Referral Tracking
  • Medical Laboratory Procedures
  • Scheduling Tests and Procedures
  • Collecting Patient Specimens and Tests
  • Taking Client Histories
  • Computer Proficiency
  • Medical Assistance
  • Patient Assessments
  • Allscripts
  • Patient Monitoring
  • Vision Screening
  • Follow-Up Calls
  • Medical Evaluations
  • Medication Administration
  • Body Mechanics Knowledge
  • Family Planning Services Education
  • HIPAA Education
  • Diagnostic Tools Knowledge
  • Medication Distribution
  • Performing EKGs
  • Medical Consultation
  • Insulin Medication Assistance
  • Women's Health Exams
  • Well Visit Procedures
  • OSHA Safety Expertise
  • Setting Up Referrals
  • Removing Sutures
  • Sanitation
  • Medical Supply Management
  • Labeling Prescriptions
  • Medicare and Medicaid Processes
  • Patient Education
  • Updating Medication Histories
  • Assisting Pharmacists
  • Pharmacy Records Management
  • Preparing Bubble Packs
  • Proper Labeling Procedures
  • Drug Storage Procedures
  • Ordering and Stocking Medications
  • Receiving Incoming Supplies
  • Typing Medication Labels
  • Records Preparation
  • Prescription Pricing
  • Resolving Customer Issues
  • Supporting Pharmacy Operations
  • FDA and HIPAA Compliance
  • Cash Register Operation
  • Verifying Orders
  • Payment Processing
  • Staff Development
  • Insurance Claim Processing Software
  • Answering Customer Questions
  • Medication Therapy Management
  • Secure Storage of Medications
  • Demographic Profiling
  • Drug Delivery Mechanisms
  • Prescriptions Management
  • Customer Identification Checks
  • Secure Drug Inventory
  • Mathematical Aptitude
  • Dosage Calculation
  • Profile Updating
  • Monitor Pharmacy Security
  • Dispensing Medications
  • Allergic Reaction Treatment
  • Prescription Refill Fulfillment
  • Dispensing Patients Medication
  • Health Insurance Plan Knowledge
  • Medication Side Effect Knowledge
  • Customer Satisfaction
  • Antibiotic Advising
  • Verifying Inventory
  • Allscripts
  • Customer Demographics
  • Drug Substitution
  • Medication Dispensing
  • Medication Stock Orders
  • Drug Inventory Control
  • Pharmacy Policies and Procedures
  • Controlled Substance Oversight
  • Completing Insurance Forms
  • Assisting with Physical Exams
  • Sterile Procedures and Techniques
  • Human Anatomy and Physiology
  • Clinical Applications
  • Customer Service
  • Advanced Anatomy Knowledge
  • Simple Dressings
  • Direct Patient Care
  • Monitoring Patient Progress
  • Customer Relationship Management
  • Equipment and Instrument Sterilizatoin
  • Vital Sign Monitoring
  • EKG Set Up and Monitoring
  • Complex Problem-Solving
  • Patient-Handling Equipment
  • Documentation Procedures Expertise
  • Lab Equipment Operation
  • Treatment Room Preparation
  • Injury Treatment
  • Suctioning
  • Electrocardiography
  • Patient Profiles
  • 10-Key Proficiency
  • Multi-Line Phone Systems
  • Charting and Clinical Documentation
  • Insurance Claims Handling
  • Medical Report Transcription
  • Prioritizing Patients
  • Patient Demographics
  • Lab Specimen Handling
  • Patient Care and Confidentiality
  • Document Management
  • Medical Office Management
  • Medical Recordkeeping
  • Scheduling Expertise
  • Patient Medical Histories
  • Program Coordination
  • Proficiency in Medical Management Systems
  • Data Entry Software
  • Medical Report Preparation
  • Insurance Authorizations
  • Technical Library Maintenance
  • Organization and Time Management
  • Administering Medications
  • Teamwork and Collaboration
  • Eye Care
  • Patient Flow
  • Visual Acuity Testing
  • Healthcare Networks
  • Prescription Reading
  • Cataract Surgery
  • EMR Systems
  • Surgery Referrals
  • Insurance Company Knowledge
  • Product Recommendations
  • Stocking and Receiving
  • Allscripts
  • Retail Store Operations
  • Customer Assistance
  • Phone Inquiries
  • Teller Transactions
  • Money Handling
  • Safe Deposit Box Oversight
  • Signature Verification
  • Patient Call Light Response
  • Supportive Personal Care
  • EMR Management
  • Medical Record Updating
  • HIPAA and Safety Requirements
  • Healthcare Regulations
  • Laboratory Testing
  • EMR Updating
  • Symptom Documentation
  • Health Insurance Verification
  • Monitor Vitals
  • Phlebotomy Training
  • Electronic Recordkeeping
  • Blood Sugar Monitoring
  • Setting Reservations
  • Word Processing
  • Mail Handling
  • Patient Records Gathering
  • Room Assignments
  • Call Answering and Routing
  • Front Desk Reservations
  • Confirming Transactions
  • Greeting and Seating Clients
  • Posting Charges
  • Office Supply Ordering
  • Guest Registration
  • Accounting and Billing Software
  • Scheduling Appointments
  • Data Confirmation
  • Availability Record Keeping
  • Catering Coordination
  • Multi-Line Telephone Systems
  • Listening Skills
  • Personable Demeanor
  • Sensitive Information Handling
  • Greet Visitors
  • Route Correspondence
  • Performance Improvement
  • Technical Support
  • Fee Collection
  • Calendar Management
  • Claim Handling
  • Registration Services
  • Referral Coordination
  • Hospitality Service
  • Call Forwarding
  • Telephone Reservations
  • Cloud-Based File Organization
  • Conflict Management
  • Effective Planning
  • Data Imports
  • Digital File Transmission
  • Email Decorum
  • Maintaining Guest Records
  • Patron Engagement
  • Patron Satisfaction
  • Meeting Arrangements
  • Answer Telephone Calls
  • Reviewing Medical Histories
  • Compassionate Care
  • Workflow Processes
  • Electric Muscle Stimulation
  • Information Documentation
  • Preparing Treatment Rooms
  • Patient Admission
  • Collecting Intake Information
  • Office Organization
  • Online Systems
  • Patient Engagement
  • Income Verification
  • Accounts Payable and Accounts Receivable
  • Client Correspondence
  • Intake Form Processing
  • Maintaining Financial Records
  • Data Integrity
  • Payment Plan Options
  • Schedule Coordination
  • Call Handling
  • Sterilizing Procedures
  • Admissions Processes
  • Overseeing Front Desk
  • Information Assurance
  • Claim Forms
  • Pharmaceutical Sales
  • Exceptional Attention to Detail
  • Deductible Collection
  • Managing Medical Practices
  • Schedule Patients

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Dance like nobody is watching

Timeline

Front Desk Receptionist

Beech Lake Animal Hospital
09.2019 - 11.2021

Customer Service Associate

Baja Southwest Grill
06.2018 - 09.2019

Customer Service Representative

HOME MEDICAL PRODUCTS
02.2018 - 03.2019

Front Office Coordinator

Express Employment
12.2017 - 04.2018

Medical Assistant

Fast Pace Urgent Care
10.2013 - 02.2014

Medical Assistant

Delta Convienent Care
07.2013 - 08.2013

Clinical Technician

Total Vision
01.2011 - 01.2012

Certified Pharmacy Technician

Family Pharmacy
01.2008 - 08.2009

Certified Pharmacy Technician

Jones Pharmacy
10.2006 - 02.2007

Bank Teller

Community Bank
01.2006 - 10.2006

Diploma - Medical Assistant

Allied Health Institute

Diploma - Pharmacy Technology

Tennessee College of Applied Technology - Jacksboro

High School Diploma -

Lexington High School

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Brittany AveryCustomer service