BRITTANY AZEEZ
Phoenix,AZ
Summary
Dynamic Customer Support Coordinator at Lessen with a proven track record in team empowerment and innovative problem-solving. Skilled in managing complex inquiries and fostering strong vendor relationships, I excel in enhancing service delivery while maintaining professionalism. My strong communication skills and initiative drive exceptional client/ resident satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Support Coordinator •Residential
Lessen
Phoenix, Arizona
03.2021 - Current
- Maintained project work orders for CHI/MN.
- Provided training and support for new team members on workflows and daily tasks.
- Shadowed and assisted new agents, improving integration into the team.
- Took charge of team responsibilities during Team Lead's absence.
- Developed positive relationships with vendors to strengthen partnerships.
- Worked collaboratively towards team objectives, lightening workload as needed.
- Executed aging and LOP reports for analysis purposes.
- Comfortably reached out for help to enhance task efficiency.
Escalation Team •Residential
SMS Assist
Phoenix, Arizona
03.2020 - 03.2021
- Supported residents by troubleshooting issues and evaluating their severity.
- Addressed inquiries and complaints, providing effective solutions to maintain service excellence.
- Managed clients/residents with a focus on professionalism and empathy.
- Responded swiftly to inquiries, ensuring professional communication.
- Recognized customer needs promptly, facilitating rapid resolution processes.
- Showcased outstanding service skills by consistently aiming for enhanced resident satisfaction.
- Ability to de-escalate highly escalated residents.
Customer Service Representative •Residential
SMS Assist
Phoenix , AZ
01.2020 - 03.2020
- Handled inquiries from clients, residents, and vendors via inbound phone calls with efficiency.
- Ensured timely resolution of existing work order issues for residents through assistance.
- Created work orders for clients, vendors, and residents to enhance service delivery.
- Exhibited professionalism under stress while diffusing challenging situations.
- Worked alongside internal teams to ensure alignment with client and resident needs.
Education
High School Diploma -
Trevor G.Browne
Phoenix, AZ05-2009
Skills
- Innovative thought processes
- Team empowerment
- Cheerful demeanor with colleagues
- Initiative and action-oriented mindset
- Work quality monitoring
- Ability to juggle multiple tasks
- Strong communication skills
- Flexibility in approach
- Abstract reasoning
References
Available Upon Request
Summary
Empowers Others, Creative Thinking, Excellent Communication, Flexibility, Conceptual Thinking, Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, Ability to adapt to change, Ability to deescalate highly escalated residents, Monitors the quality of work
References
References available upon request.
Timeline
Customer Support Coordinator •Residential
Lessen
03.2021 - Current
Escalation Team •Residential
SMS Assist
03.2020 - 03.2021
Customer Service Representative •Residential
SMS Assist
01.2020 - 03.2020
High School Diploma -
Trevor G.Browne
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