Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Baer

Olean,NY

Summary

Performance-focused phlebotomist offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships and coordinating appointments. Demonstrates strong phlebotomy skills and a commitment to patient-centered service, embodying teamwork and meticulous attention to detail.

Overview

14
14
years of professional experience

Work History

Medical Support Assistant /Lead Phlebotomist

Valor Healthcare Inc.
01.2021 - Current
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Interviewed patients to verify and update clinical and demographic records.
  • Used microsoft to maintain and record patient data and generate reports.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Packaged and shipped specimens to central lab daily.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Patient Service Representative

Great Lakes Cardiovascular
12.2019 - 01.2021
  • Scheduled and Confirmed Patient Appointments with Patients and Patient Service Representative healthcare professionals.
  • 12/2019 - Current Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled patient appointment and procedures with Medent.
  • Checked daily doctor schedules and verified insurance.
  • Ran credit card batches and balanced deposits on a daily basis.
  • Documented and managed patient information using Medent.
  • Referred patients to appropriate professionals and services.

Resident Clerk

The Pines Nursing and Rehab
07.2019 - 12.2019
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized resident documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Oversaw patient registrations by collecting information and submitting paperwork.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled patient appointment and procedures.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

Receptionist

Southern Tier Cancer Care
07.2018 - 07.2019
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.


Phlebotomist

Olean General Hospital
02.2011 - 04.2018
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Verified collection orders and communicated discrepancies to nurses.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Maintained fully-stocked phlebotomy cart, carrier and station.

Education

High School Diploma -

Fillmore Central School
Fillmore, NY
06-2008

Skills

  • Phlebotomy
  • Clinical and administrative support
  • Electronic medical records
  • Stocking supplies
  • Medical record assessment
  • Microsoft office suite proficiency
  • Medical office administration

Timeline

Medical Support Assistant /Lead Phlebotomist

Valor Healthcare Inc.
01.2021 - Current

Patient Service Representative

Great Lakes Cardiovascular
12.2019 - 01.2021

Resident Clerk

The Pines Nursing and Rehab
07.2019 - 12.2019

Receptionist

Southern Tier Cancer Care
07.2018 - 07.2019

Phlebotomist

Olean General Hospital
02.2011 - 04.2018

High School Diploma -

Fillmore Central School

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Brittany Baer