Brittany Baez
Joint Base Lewis McChord
Summary
Dynamic Assistant Director with expertise in early childhood education, staff supervision, and parent engagement. Proven ability to develop impactful curriculum plans and foster community involvement. Dedicated leader with extensive experience in staff management and curriculum development. Known for effective communication and problem-solving skills, ready to drive operational excellence. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Assistant Director
Where We Shine Early Learning Center
Lacey
05.2024 - Current
- Developed curriculum plans that enhance early childhood learning experiences.
- Supervised staff performance and provided coaching for professional development.
- Coordinated parent engagement activities to strengthen community involvement.
- Managed daily operations to ensure a safe and nurturing environment for children.
- Implemented training programs for educators on best practices in early childhood education.
- Organized events that promote social, emotional, and cognitive development in children.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Established standards of excellence for customer service delivery throughout the organization.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Developed protocols for handling confidential information within the organization.
- Provided guidance to departmental staff in resolving parent complaints.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Monitored staff performance, provided feedback and conducted annual reviews.
Household Manager
Stay At Home Mom
09.2017 - 05.2024
- Completed day-to-day duties accurately and efficiently.
- Coordinated meal planning and grocery shopping for family nutrition.
- Oversaw household budgeting and expense tracking for financial management.
- Supervised children's educational activities and homework assistance.
- Handled communications between family members and external parties such as schools or employers.
- Great time management skills.
- Managed daily household operations and schedules for family activities.
- Maintained detailed records of household bills and payments for accounting purposes.
- Scheduled repairs or maintenance when required on any items in the home.
- Managed scheduling for all appointments, including medical, and dental visits.
- Organized cleaning services for the home to ensure it was kept neat and tidy at all times.
Customer Service Cashier
Sam's Club
Philadelphia
06.2010 - 09.2017
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and service issues.
- Maintained accurate cash drawer and balanced transactions daily.
- Collaborated with team members to ensure smooth store operations.
- Handled returns and exchanges according to company policies.
- Educated customers about membership benefits and promotions.
- Monitored inventory levels and restocked merchandise as needed.
- Ensured cleanliness and organization of checkout area for optimal service.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
High School Diploma -
George Washington High School
Philadelphia, PA06-2010
Skills
- Staff supervision
- Parent engagement
- Early childhood education
- Team building
- Time management
- Effective communication
- Problem solving
- Relationship management
- Employee relations
- Google drive
- Staff development
- Staff management
- Budgeting expertise
- Crisis management
- Staff training
- Written communication
- Schedule oversight
- Computer skills
- Documentation and reporting
- Problem resolution
- Curriculum development
- Daily operations management
Timeline
Assistant Director
Where We Shine Early Learning Center
05.2024 - Current
Household Manager
Stay At Home Mom
09.2017 - 05.2024
Customer Service Cashier
Sam's Club
06.2010 - 09.2017
High School Diploma -
George Washington High School