Brittany Baier
Westminster,MD
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 8 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
16
16
years of professional experience
Work History
Cashier/Counter Assistant
Bullock Country Meats
12.2021 - Current
- Answer phone calls
- Cleaning (getting trash together, wiping off counters/scales, sweeping/mopping)
- Preparing for orders
- Checking out customers
- Restock shelves/freezers
Receptionist/ Tech Assistant
Stony Run Vet Hospital
08.2022 - 01.2025
- Answer phone calls/scheduling appointments
- Checking in/out clients
- Help holding animals for appointments, nail trims, anal glands, bloodwork
- Cleaning rooms (sweeping/moping/ wiping counters down/trash)
Kennel Worker/Receptionist
Airpark Animal Hospital
04.2015 - 04.2020
- Cleaned cages in accordance with health code requirements to ensure sanitary environment for animals.
- Adhered to animal dietary health guidelines in providing food and water to boarded animals.
- Bathed animals to remove dust, debris or contaminants and maintain wellbeing. Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
- Maintained clean and orderly play yards, kennels and cages.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet’s condition.
- Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
- Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Washed, groomed and trimmed each animal to enhance coat health.
- Walked animals outside for potty breaks 4 times per shift to avoid accidents in play areas and on bedding.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Removed animal waste from kennels, runs and exercise areas, placing in trash.
- Refilled shampoo bottles, combs and brushes and placed clean towels at each station following shift completion.
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
Cashier /Customer Service Representative
Shopper's
06.2010 - 08.2014
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
House Cleaner
Cleaning Authority
07.2012 - 05.2014
- Checked and changed linens and washed and dried dishes to maintain orderly homes.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to eliminate daily germs and keep families healthy.
- Laundered bedding and made beds to minimize wrinkles in sheets and keep pillows fluffed.
- Used digital timekeeping system to document hours worked each day.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Education
High School Diploma -
Liberty High School
Skills
- Customer service
- Organization skills
- Attention to detail
- Time management
- Listening skills
- Cash handling
Languages
English
Timeline
Receptionist/ Tech Assistant
Stony Run Vet Hospital
08.2022 - 01.2025
Cashier/Counter Assistant
Bullock Country Meats
12.2021 - Current
Kennel Worker/Receptionist
Airpark Animal Hospital
04.2015 - 04.2020
House Cleaner
Cleaning Authority
07.2012 - 05.2014
Cashier /Customer Service Representative
Shopper's
06.2010 - 08.2014
High School Diploma -
Liberty High School