Brittany Bailey
Scranton,SC
Summary
Motivated customer service specialist with over twelve years of retail experience in a fast-paced, team-based environment. Self-leader and strong communicator skilled in training staff and establishing rapport with clients with exceptional computer capabilities. Seeking a management role with a growing company that excels in this area of field with possible opportunity to gain alternative knowledge.
Overview
15
15
years of professional experience
Work History
Beauty Advisor
Belk Department Store
Lake City, SC
04.2022 - 05.2022
- Arranged merchandise to present visually appealing displays and attract clientele.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained sales floor and stock room areas in an organized and presentable fashion according to company policy.
- Greeted and welcomed every customer in a gracious manner.
- Assisted other departments when short handed or additional customer support.
Deposit Agent
Sykes
Sumter, South Carolina
10.2021 - 01.2022
- Handled and documented customer complaints through Bolt.
- Flagged Alerts on highly sensitive accounts to deter possible fraud and caller abuse.
- Obtained highly sensitive information by answering inbound calls while following company's safety and security measures.
- Resolve callers' online/mobile banking, money transfers, card/account maintenance, fraud/billing dispute, check hold issues quickly and thoroughly.
- Transfer call to appropriate department when escalation is needed.
- Answered 30-50 inbound calls per day.
- Advised customers about new products and assisted customers in determining best account type for their needs.
Home Decor Specialist
Lowe's Home Improvement
Florence, SC
04.2018 - 04.2021
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Resolved install problems, improved operations and provided exceptional client support.
- Maintained accurate departmental inventory to ensure product availability for customer purchase.
- Answer transferred calls regarding department merchandise and promotions.
- Utilized power equipment for downstocking, merchandising products, and top stock retention.
- Operated pallet jack to move product from and to receiving area plus for sidestack placement.
- Operated blind cutting machine to cut in stock blinds according to customers'/ installers' recommendations.
- Followed up with customers' leads and saved estimates to establish a confirmed sale.
- Maintained area general safety free from hazards for staff and customers.
- Ensured proper placement of sales and promotion signage during closing shift and during store hours.
- Paint and Flooring Department back up coverage when needed.
Self Service Associate
Lowe's Home Improvement
Florence, SC
08.2016 - 04.2018
- One line of defense to deter internal and external theft by implementing policy checkout acronyms.
- Operated cash registers as back up for main lane customer over flow.
- Greeted customers and offered assistance for an increased probability of utilizing the self check out stations.
- Troubleshooted minor issues with equipment and tools.
- Monitored all transactions through the self check out stations for accuracy of quantity and description.
Head Cashier/Supervisor
Lowe's Home Improvement
2301 David H. McLeod Blvd., Florence, SC 29501
03.2008 - 08.2016
- Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Facilitated inter-departmental communication to effectively provide customer support.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Resolved escalated customer disputes with special actions such as discounts.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers by answering questions and fulfilling requests.
- Inventory management of merchandise and food stored in front cages/top-stock.
Customer Service Representative
Lowe's Home Improvement
Florence , SC
03.2008 - 04.2009
- Outlined the benefits to customers regarding Lowe's credit card and loyalty program to encourage new applicants.
- Received and allocated payments to LCC, LAR and LBA accounts.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times and transferred to desired departments.
- Trained new personnel regarding company operations, policies and services.
Cashier
Dollar General
626 S. Walnut St., Pamplico, SC 29583
06.2007 - 03.2008
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
Education
Associate of Applied Science - Medical Office Assistant
Virginia College
High School Diploma -
Hannah-Pamplico High School
2007
Skills
- Customer-focused
- Exceptional telephone etiquette
- Excellent time management skills
- Effective problem solver
- Detail-oriented
- Superior organizational ability
- Personnel development
- Staff training and development
- Visual Merchandising
Timeline
Beauty Advisor
Belk Department Store
04.2022 - 05.2022
Deposit Agent
Sykes
10.2021 - 01.2022
Home Decor Specialist
Lowe's Home Improvement
04.2018 - 04.2021
Self Service Associate
Lowe's Home Improvement
08.2016 - 04.2018
Head Cashier/Supervisor
Lowe's Home Improvement
03.2008 - 08.2016
Customer Service Representative
Lowe's Home Improvement
03.2008 - 04.2009
Cashier
Dollar General
06.2007 - 03.2008
Associate of Applied Science - Medical Office Assistant
Virginia College
High School Diploma -
Hannah-Pamplico High School
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