Motivated job seeker with 7 years of combined experience in manufacturing production and customer service with a diverse skill set in problem solving, critical thinking, and adaptability. Possesses strong organizational and computer skills. With the ability to ensure call resolution in a timely manner while having excellent verbal and written communication skills vital for managing tasks and optimizing customer service operations. This candidate is prepared to maintain the highest standards of quality, and guarantee customer satisfaction on every call.
Hi, I’m
Brittany Baker
DALTON,GA
Summary
Overview
11
years of professional experience
Work History
Engineered Floors
Tufting Machine Operator
11.2020 - Current
Job overview
- Enhanced workplace safety by adhering to company guidelines and conducting regular machine maintenance checks.
- Assisted in the development of new products or processes, providing valuable input based on expertise in tufting machine operation.
- Assisted in training new employees on tufting machine operation, contributing to overall team productivity.
- Collaborated with team members to streamline processes, ensuring smooth operations on the production floor.
- Reduced downtime by troubleshooting and repairing mechanical issues in a timely manner.
Mass Markets
Customer Service Representative
02.2018 - 09.2020
Job overview
- ensure call resolution in a timely manner,
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
J&J Industry
Warper Operator
03.2013 - 12.2017
Job overview
- Implemented safety protocols, contributing to a safe work environment for all employees.
- Assisted in training new Warper Operators, sharing knowledge and fostering teamwork among staff members.
- Improved production efficiency by adjusting machine settings and closely monitoring operations.
- Demonstrated flexibility in adapting to shift changes or overtime requirements as needed to meet production demands.
- Notified supervisors or mechanics of equipment malfunctions.
Education
Miller Motte Technical College Chattanooga, TN
Dental Assistant Certificate
09.2019
University Overview
4.0 GPA
Colorado Technical UniversityColorado Springs, CO
Associate of Science from Business Administration And Management
06.2022
University Overview
3.8 GPA
Dalton High SchoolDalton, GA
High School Diploma
05.2001
University Overview
Skills
- Workplace Safety
- Machine operation expertise
- Quality Control Analysis
- Doffing knowledge
Timeline
Tufting Machine Operator
Engineered Floors
11.2020 - Current
Customer Service Representative
Mass Markets
02.2018 - 09.2020
Warper Operator
J&J Industry
03.2013 - 12.2017
Miller Motte Technical College
Dental Assistant Certificate
Colorado Technical University
Associate of Science from Business Administration And Management
Dalton High School
High School Diploma
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