Brittany Baker
Dalton Ga,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Machine Operator
Engineered Floors
11.2020 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
CSR
Mass Markets
02.2020 - 11.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Warper Operator
J And J Industry
03.2013 - 12.2017
- Maximized productivity by continuously seeking opportunities for process improvement.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Education
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO06.2023
High School Diploma -
Dalton High School
Dalton, GA05.2001
Skills
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Machinery Operation
- Problem-Solving
- Computer Skills
- Call center experience
- Customer Focus
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Professional telephone demeanor
- Microsoft Excel
- Call Center Operations
- De-Escalation Techniques
- Prioritization
Timeline
Machine Operator
Engineered Floors
11.2020 - Current
CSR
Mass Markets
02.2020 - 11.2020
Warper Operator
J And J Industry
03.2013 - 12.2017
Associate of Science - Business Administration And Management
Colorado Technical University
High School Diploma -
Dalton High School
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