Brittany Baker
Cleves,OH
Summary
Successful professional with several years of experience finding, screening and attracting applicants to open positions. Polished in conducting background and reference checks and performing direct or phone interviews with potential employees. Personable and diplomatic professional possessing refined negotiation and communication skills paired with in-depth knowledge of recruitment development. and the maintain of an office. also Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Recruiter
CM Personnel Services
Hamilton , OH
2022.05 - Current
- Met staffing objectives using excellent recruitment strategies and detailed evaluations of job candidates.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Advised management on staffing needs and strategies for improving diversity initiatives.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Organized files containing source documents used in the preparation of tax returns.
- Maintained accurate records of all customer interactions using the company's CRM system.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Utilized computer technology to handle high call volumes.
- Greeted customers warmly and ascertained problem or reason for calling.
Medical Receptionist
Urgent Care
Erlanger , KY
2021.04 - 2024.05
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Auditor
Greene Reporatory Services
Mason , OH
2023.08 - 2023.11
- Supported compliance with regulatory and quality standards through well-executed audits.
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Prepared detailed audit workpapers for review by senior auditors.
Daycare Assistant
Creative Imaginations Childcare
Cleves , OH
2017.12 - 2022.12
- Supervised children and planned or guided developmentally appropriate activities.
- Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Developed lesson plans based on the interests of each group of children that incorporated fun activities into learning experiences.
- Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
COVID-19 Screener
Gravity Diagnostics
Covington , KY
2021.11 - 2022.02
- Completed established COVID-19 screening procedures of individuals seeking entry into facility.
- Provided emotional support to anxious or distressed patients during the screening process.
- Educated patients about symptoms associated with COVID-19 and when to seek medical attention.
- Responded to emergency situations following established protocols.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
Data Entry Clerk
Pitney Bowes
Hebron , KY
2019.01 - 2021.01
- Identified and corrected data entry errors using established quality control methods.
- Identified discrepancies between source documents and entered data.
- Utilized specialized software applications related to the job role.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Scanned documents into appropriate databases for storage purposes.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
CSR
RDI
Covington , KY
2019.01 - 2021.01
- Made outbound calls and answered questions customers had on items.
- Processed orders, forms, applications, and requests.
- Analyzed customer feedback data to identify areas of improvement.
- Maintained records of customer interactions, transactions, comments and complaints.
- Followed up with customers to ensure their satisfaction.
- Documented all conversations with customers in CRM software according to company standards.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
Health Care Aide
Helping Hands Home Health Care
Cincinnati , OH
2017.05 - 2019.01
- Observed and documented changes in patient's condition including physical and emotional well-being.
- Transported patients to appointments using wheelchairs or stretchers when necessary.
- Helped patients maintain their independence while providing support when needed.
- Communicated effectively with other healthcare professionals regarding client care plans.
- Administered medications as prescribed by the physician.
Crew Leader
Mcdonalds
Edgewood , KY
2013.06 - 2016.06
- Assessed crew performance, organized resources, and prepared foods to menu standards.
- Conducted regular reviews of work orders to confirm completeness of project requirements.
- Mentored newly hired crew members to prepare each for job roles.
- Organized crew placement per job function when assigning work.
- Inspected cleanliness, organization and safety of job sites after every shift.
Education
High School -
Holmes Adult School and GED Program
Covington, KY06.2015
Skills
- People-oriented recruiter
- Training and educating employees
- Company policies and procedures
- Guiding professionals
- Benefits
- Resolving workplace conflicts
- Organizational skills
- Maximizing employee productivity
- Job satisfaction
- Data entry
- Data integrity
- Validation
- Inspection
- Reporting
- Working with databases
- Working with data sets
- Communication
- Leadership
- Audit coordination
- Data collection
- Appointment scheduling
- Call management
- Paperwork processing
- Account updating
- Computer proficiency
- Order fulfillment
- Microsoft Excel
- Account management
- Clerical support
- Call center operations
- Documentation
- Recruitment
- Pre-employment screening
- Social media recruiting
- Public speaking
- Job applicant interviews
- New hire training
- Client relationship management
- Interviewing clients
- Employment verification
- Data accuracy
Timeline
Auditor
Greene Reporatory Services
2023.08 - 2023.11
Recruiter
CM Personnel Services
2022.05 - Current
COVID-19 Screener
Gravity Diagnostics
2021.11 - 2022.02
Medical Receptionist
Urgent Care
2021.04 - 2024.05
Data Entry Clerk
Pitney Bowes
2019.01 - 2021.01
CSR
RDI
2019.01 - 2021.01
Daycare Assistant
Creative Imaginations Childcare
2017.12 - 2022.12
Health Care Aide
Helping Hands Home Health Care
2017.05 - 2019.01
Crew Leader
Mcdonalds
2013.06 - 2016.06
High School -
Holmes Adult School and GED Program
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