Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

BRITTANY BAKER

Crofton,Maryland

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Eager to leverage my customer-focused approach, communication expertise, and organizational skills in a Community Liaison role.

Overview

11
11
years of professional experience

Work History

Spa Manager

Four Seasons Hotels and Resorts
06.2024 - Current


  • Curated and coordinated luxury spa experiences for high-profile clients and VIP groups, managing scheduling, special requests, and seamless execution to ensure an elevated and personalized experience.
  • Manage all payroll matters for spa staff; liaison with HR and finance department to ensure corrections were made in a timely manner
  • Excellence in Guest Relations: Improved guest satisfaction scores by 4.8% through implementation of enhanced service standards and staff training programs
  • Improved Guest Retention: Increased membership retention rates by 2% by developing personalized guest wellness plans and loyalty programs
  • Health and Safety Regulations: Ensured full compliance with health, safety and sanitation regulations, earning high audit scores from the various regulatory agencies
  • Employee Satisfaction Improver: Lead a team of 20 spa professionals, streamlining staff scheduling, training and performance management to maximize productivity and service quality

Spa Supervisor

Four Seasons Hotels and Resorts
05.2022 - 06.2024
  • Conducted detailed performance evaluations, recognizing top talent and ensuring staff alignment with Forbes’ high event execution standards.
  • Coordinated event planning meetings, assisted with scheduling, and implemented strategies to enhance guest satisfaction and engagement.
  • Fostered team collaboration, mentoring staff to deliver seamless and high-quality event experiences.
  • Ensured 100% compliance with all health, safety, and operational regulations for large-scale events.
  • Expanded event offerings and experiences, driving increased attendance and securing repeat partnerships.
  • Supervised daily spa operations, ensuring seamless guest experiences, staff efficiency, and adherence to luxury service standards.

Clinic Assistant

MedStar Health
05.2020 - 05.2022
  • Managed appointment scheduling, patient check-in/check-out procedures
  • Verified insurance eligibility and handled billing inquiries
  • Maintained accurate and confidential patient records in compliance to HIPAA regulations
  • Assisted Physical Therapist with preparing treatment rooms and use of necessary equipment

Sports Management Intern

Competitive Sports Performance
03.2019 - 04.2020
  • Managed and organized athlete training schedules
  • Assisted with travel coordination, including booking transportation and events
  • Drafted internal communications, meeting notes, and email correspondence records for staff and student-athletes
  • Supported data entry and database management for athlete profiles, waivers and performance records

Executive Assistant

Comfort Inn Suites
05.2016 - 09.2017
  • Provided high-level administrative support to the executive office planning
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Receptionist

ATP2
05.2014 - 06.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Bachelor of Science Degree - Kinesiology

Univeristy of Maryland Eastern Shore
Princess Anne, Maryland
05.2020

Skills

  • Proactive and solutions-oriented
  • Ability to work under tight deadlines
  • Flexibility to adapt to changing priorities
  • Calendar and appointment management
  • Record keeping and database management
  • Contract management and compliance
  • Event logistics and execution
  • Event Planning and Coordination
  • Understanding of brand partnerships and sponsorships
  • Schedule coordination

Accomplishments

  • Coordinated exclusive masterclasses with top skincare brands, seamlessly integrating brand partnerships with sales initiatives to enhance guest experience and drive revenue.
  • Increased guest engagement and repeat attendance by 2% by developing personalized event experiences and VIP loyalty initiatives.
  • Ensured full compliance with event safety, health, and operational regulations, contributing to consistently high audit and quality assurance scores.
  • Led a team of 20 event professionals, optimizing scheduling, training, and performance management to maximize efficiency and service excellence.

Timeline

Spa Manager

Four Seasons Hotels and Resorts
06.2024 - Current

Spa Supervisor

Four Seasons Hotels and Resorts
05.2022 - 06.2024

Clinic Assistant

MedStar Health
05.2020 - 05.2022

Sports Management Intern

Competitive Sports Performance
03.2019 - 04.2020

Executive Assistant

Comfort Inn Suites
05.2016 - 09.2017

Receptionist

ATP2
05.2014 - 06.2017

Bachelor of Science Degree - Kinesiology

Univeristy of Maryland Eastern Shore

Similar Profiles

CREATE PROFILE
BRITTANY BAKER