Brittany Banks

Lead Pharmacy Technician

CVS Pharmacy

Conyers, GA

03.2018 - Current

Assisted in the training of new pharmacy technicians and provided feedback on their performance.
Maintained accurate patient records and updated prescription information as needed.
Ensured that all medications were stored properly, following safety protocols.
Ordered supplies and restocked shelves when necessary.
Performed quality control checks to ensure accuracy of medication dispensing.
Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
Handled customer complaints regarding medications or services provided by the pharmacy department.
Resolved problems relating to billing issues or incorrect medications dispensed.
Monitored staff productivity levels and provided guidance when needed.
Managed day-to-day operations of the pharmacy department including staffing schedules.
Developed policies and procedures for the efficient operation of the pharmacy department.
Dispensed appropriate medications while adhering to all state laws governing controlled substances.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Established and updated patient profiles, medications and insurance details.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Maintained clean and organized pharmacy shelving and work areas.
Efficiently processed cash register transactions for new and refilled prescription orders.
Compiled customer demographic, allergy and medical history background.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Organized and led team meetings to discuss workflow improvements and challenges.
Provided exceptional customer service, ensuring patient satisfaction and loyalty.
Maintained a clean and organized pharmacy workspace to ensure efficiency.
Developed and maintained positive relationships with patients and healthcare providers.
Addressed and resolved patient complaints and concerns.
Trained new technicians in pharmacy procedures and customer service.
Answered telephones to respond to questions or requests.
Entered prescription information into computer databases.
Received written prescription or refill requests, verifying information for completeness and accuracy.
Cleaned and maintained equipment or work areas according to prescribed methods.
Operated cash registers to accept payments from customers.

Summary

Overview

Work History

Lead Pharmacy Technician

Education

Bachelor of Science - Health Management

Skills

Timeline

Lead Pharmacy Technician

Bachelor of Science - Health Management

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