Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Brittany Barclift

Letts

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Telemarketing Representative

Thomas Cardella & Associates
11.2018 - 01.2019
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated leads by conducting thorough research on potential clients and their needs.
  • Utilized CRM software proficiently for accurate data entry, contact management, scheduling appointments, and tracking progress toward performance goals.
  • Improved team morale by creating a positive work environment through open communication channels and constructive feedback exchange amongst coworkers.

Cashier

Walmart
01.2018 - 07.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Direct Support Professional

Optimae Life Services
12.2016 - 05.2017
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.

Lead Direct Support Professional

Systems Unlimited
08.2014 - 07.2015
  • Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
  • Facilitated community integration for clients by coordinating activities, transportation, and providing necessary support during outings.
  • Enhanced client independence by implementing individualized support plans and goal-setting strategies.
  • Collaborated closely with healthcare professionals to develop appropriate interventions for medical or psychiatric conditions affecting client wellbeing.
  • Oversaw daily operations at residential facilities while adhering to strict guidelines set forth by regulatory agencies to ensure compliance with industry standards.
  • Developed strong relationships with clients'' families to foster trust, open communication, and continuity of care.
  • Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.
  • Strengthened overall program effectiveness by actively participating in staff training sessions, workshops, and meetings.
  • Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
  • Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
  • Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
  • Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
  • Encouraged client autonomy by guiding the development of decision-making skills and offering support when needed.
  • Ensured client safety and well-being by diligently monitoring living spaces and proactively addressing potential hazards or concerns.
  • Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
  • Supported clients in achieving personal goals with tailored assistance in daily living tasks such as hygiene, meal preparation, and household chores.
  • Enhanced client self-esteem by acknowledging achievements regularly and celebrating milestones as part of the ongoing support process.

Customer Service Representative

More Romance Company
11.2013 - 06.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Residential Instructor

Tenco Industries
03.2013 - 09.2013
  • Improved communication among staff members by conducting regular meetings and fostering open dialogue.
  • Evaluated the effectiveness of instructional methods through continuous observation and assessment, modifying approaches as needed.
  • Adapted teaching methods based on individual learning styles, maximizing comprehension and retention of information among residents.
  • Facilitated socialization among residents through group events and activities, building a sense of community within the residence.

Deli Clerk

Hyvee
04.2012 - 12.2012
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

Cashier/Customer Service Cashier

Hyvee
06.2010 - 07.2011
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Sales Associate

Mohair Pear
09.2009 - 11.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Customer Service Representative

Chappell Studio Inc.
05.2009 - 08.2009
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Cashier and Cook

Misty's Malt Shop
04.2007 - 12.2007
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

No Degree - Liberal Arts And Sciences

Indian Hills Community College
Ottumwa, IA
12-2011

High School Diploma -

Van Buren High School
Keosauqua, IA
05-2009

Skills

  • Goal oriented
  • Computer skills
  • Call center experience
  • Objection handling
  • Email etiquette
  • Building rapport
  • Appointment setting
  • Cold calling
  • Customer service
  • Attention to detail
  • Adaptability and dependability
  • Reliable and punctual
  • Verbal and written communication
  • Professional communication
  • Customer engagement
  • Inbound and outbound calls
  • Relationship building
  • Documentation
  • Appointment scheduling
  • MS office
  • Scripted calls
  • Email and telephone etiquette
  • Quick thinking
  • Teamwork and collaboration
  • Positive attitude
  • Professional speaking
  • Customer database maintenance
  • Call center operations
  • Sales support
  • Mentoring and coaching
  • Documentation and reporting

Certification

  • Maintenance Training - July 2025
  • GoldStar Pro Hospitality - July 2025
  • ServSafe - June 2025

Languages

English
Native or Bilingual

Interests

  • Exploring various forms of art, such as music, studio art, and fine arts, to nurture creativity and personal growth
  • Drawing and Painting
  • Blogging
  • Acting and Theater
  • Participate in local theater productions, enhancing my public speaking and teamwork skills
  • Music
  • Fashion
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Volunteering
  • Rock Climbing
  • Hiking
  • Camping
  • Animal Welfare Advocacy
  • Offering time and support to shelters for the homeless, women, and animals
  • Fundraising Events
  • Advocacy Campaigns
  • Virtual Reality
  • Artificial Intelligence (AI) and Machine Learning
  • Augmented Reality (AR) Development
  • Electronics and Circuit Building
  • Historical Exploration
  • Documenting and sharing travel experiences
  • Participating in cultural exchange programs and homestays
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Volunteer Travel
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Backpacking and Hiking
  • Enjoy creating and following travel blogs and vlogs
  • Adventure Travel
  • Train Travel
  • Road Trips

Timeline

Telemarketing Representative

Thomas Cardella & Associates
11.2018 - 01.2019

Cashier

Walmart
01.2018 - 07.2018

Direct Support Professional

Optimae Life Services
12.2016 - 05.2017

Lead Direct Support Professional

Systems Unlimited
08.2014 - 07.2015

Customer Service Representative

More Romance Company
11.2013 - 06.2014

Residential Instructor

Tenco Industries
03.2013 - 09.2013

Deli Clerk

Hyvee
04.2012 - 12.2012

Cashier/Customer Service Cashier

Hyvee
06.2010 - 07.2011

Sales Associate

Mohair Pear
09.2009 - 11.2009

Customer Service Representative

Chappell Studio Inc.
05.2009 - 08.2009

Cashier and Cook

Misty's Malt Shop
04.2007 - 12.2007

No Degree - Liberal Arts And Sciences

Indian Hills Community College

High School Diploma -

Van Buren High School

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